Alexa Marie Saguing

ALEXA SAGUING VIRTUAL ASSISTANT | CUSTOMER SERVICE REP P: - | E:-I am a driven and highly trainable individual with over 6 years experience in Customer Service handling multi-national clients, Data Management and Virtual Paralegal Work. PROFESSIONAL SKILLS Virtual Assistance Administrative Support Form and File Management Email & Calendar Management Data Entry Web Research Customer Service Data Reporting Payroll Processing Basic Accounting PERSONAL SKILLS Collaborative and efficient Reliable and professional Organized Time management TRAINING Freelancer Course 2.0 Social Media Accounts Creation and Optimization Social Media Content Planning and Creation SEO Basics and Setup SEO On and Off-Page Optimization Lead Generation Basic Facebook Ads Basic Email Marketing EDUCATION Business Administration major in Marketing Management ( Withdrawn ) Xavier University - Ateneo de Cagayan 2007 - 2012 WORK EXPERIENCE PARALEGAL IMMIGRATION SPECIALIST Gilton Valeo Pty Ltd | Oct 2017 - Present My Virtual Workforce | Oct 2016 - Apr 2017 Drafting visa application forms Drafting Skills Assessment application forms Drafting Costs Agreements E-mail, file and calendar management Web research WORKFORCE MANAGEMENT - SR. EXECUTIVE EXL Service Philippines | Oct 2016 - Apr 2017 Managed day-to-day staffing requirements POC for Payroll Processing. "Cleaned" the payroll data (log-ins, log-outs, breaks, lates, undertimes and overtimes) and sent them to the MIS team for upload. Developed and executed the Leaves Application Process which helped our Leaders manage applications from over 200 Customer Service Representatives. Sent intra-day, daily, monthly and YTD performance reports to internal management and clients in the US. WORKFORCE MANAGEMENT - ASSOCIATE EXL Service Philippines | Dec 2015 - Oct 2016 Sent intra-day, daily and monthly performance reports to internal management and clients in the US. Maintained the team's excel files, including our department's daily and monthly performance dashboards, for reporting. Made sure the Service Level Agreements (Volume, CHT, staffing) are met. Maintained the Client and Internal System Issues tracker. VIRTUAL MEETINGS REPRESENTATIVE EXL Service Philippines | Sep 2015 - Dec 2015 Scheduled virtual meetings for Vice Presidents (Band 40+) of a huge financial institution in the US CUSTOMER SERVICE REPRESENTATIVE (HEALTHCARE) Convergys Philippines | Aug 2013 - Sep 2015 Assisted medical providers with benefits and claims Processed monthly payments, pay disputes, account activation and cancellation