Alexa Madria

Alexandra Madria O P E R AT I O N S M A N A G E R Details Dasmarinas City-- Profile Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Results-oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Employment History Support & Operations Manager, Zendoor Skills Communication Skills Adaptability Microsoft Office Communication Project Management Customer Service Leadership Quality & Compliance Control NOVEMBER 2021 — DECEMBER 2022 • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow. • Spearheaded department training to enhance employee performance and boost employee productivity. • Increased customer satisfaction through adherence to quality standards and customer requirements. • Documented findings and produced reports to aid management in assessing and correcting quality concerns. Assistant Manager , WNS - Expedia Chase, Quezon City M AY 2 0 2 1 — N O V E M B E R 2 0 2 1 • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies. • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication. Team Manager , TDCX - Netflix, Pasig City N O V E M B E R 2 0 2 0 — M AY 2 0 2 1 • Mentored and guided employees to foster proper completion of assigned duties. • Built strong relationships with customers through positive attitude and attentive response. Team Manager , iQor - AT&T, Santa Rosa City OCTOBER 2017 — NOVEMBER 2020 • Managed a team of people devoted to achieving success in regard to the connection between advertising initiatives and our clients. • Worked as a team member with other agents to ensure satisfied customers. • Promoted team-building skills and fostered positive team relationships. • Worked closely with a team of professionals, resulting in a stellar business reputation. Subject Matter Expert , iQor - AT&T, Santa Rosa City J U LY 2 0 1 7 — O C T O B E R 2 0 2 2 • Acted as a subject matter expert for other team members. • Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive. CSR , iQor - AT&T, Dasmarinas City D E C E M B E R 2 0 1 5 — J U LY 2 0 1 7 • Worked to ensure a positive and hassle-free customer experience. • Brought forth excellent customer service skills and a commitment to customer satisfaction. Education Bachelor of Science in Foreign Service, University of Manila JUNE 2013 — NOVEMBER 2015