Alex Wolfe

 Alex Wolfe 1644 Ontario St Oshkosh, WI 54901 --EDUCATION Villanova University-, Online — Software Testing Technical Certificate UW-Milwaukee-, Milwaukee, WI- General Studies EXPERIENCE Henry Schein Veterinary Solutions, Oshkosh, WI— Help Desk Support May 2018-November 2018 Providing inbound technical support over the phone for Impromed practice management software, networking, hardware, and other IT issues. Technologies used: Microsoft 365 CRM, Teamviewer, Impromed. RS Solutions, Remote — QA Analyst Intern November 2017- November 2018 UAT testing for a new credit lending web application, RMS Management Systems. Building test requirements based off of project requirements. Writing and executing manual test cases validating the requirements. (functional , boundary, negative, performance, usability). Technologies used: JIRA, Kualitee, Hubspot. Gooseblind Bar, Green Lake, WI — Bartender October 2017 - May 2018 Preparing beverages, POS system operation, table service. Alliance Laundry Systems, Ripon, WI — Production Team Member June 2017 - September 2017 Assembly of laundry machines, installing hardware on an assembly line. Capitol Cider, Seattle, WA — Server, Bartender August 2016 - April 2017 Preparing beverages, POS system operation, table service. Cactus on Alki, Seattle, WA — Support Staff March 2016 - August 2016 Supporting the waitstaff and bartender staff, bussing duties, barback duties. Thai on 1, Seattle, WA — Server/Bartender September 2015- July 2016 Preparing beverages, POS system operating, table service. Jimmy John’s Sandwiches, Seattle, WA— Bike Delivery June 2014- August 2015 Delivering food via bicycle, food prep, light maintenance. Jonk Music, Remote — Content Writer Intern April 2012- December 2013 Writing music reviews. References Shakil Ahmed — CEO at RS IT Global,- Jon Kjarsgaard — Editor or Jonk Music, Computer Science instructor at UW-Madison,- SKILLS Experience working in a remote Agile software development team; self-management and problem solving. Concise verbal and written communication skills. Help Desk Support experience; extensive troubleshooting, time management, representing company values to clients. Technical Toolbox Languages- HTML/CSS, Software- JIRA, Kualitee, Hubspot, Microsoft 365, Teamviewer Systems- Mac OSX, Windows 10 LANGUAGES English