VIVIAN UJUNWA
ADMINISTRATIVE VIRTUAL ASSISTANT
Lagos, Nigeria. -.-. linkedin portfolio
SUMMARY
I am an entry-level Virtual Assistant with 1 year of experience in Administrative support. Skilled in email handling, calendar scheduling, and proficient in google workspace tools, I also excel in Asana, Trello, and canva. With meticulous attention to detail and strong organizational abilities, my goal is to streamline operations and contribute effectively to organizational goals.
CORE SKILLS
Email management Analytical skills Salesforce Document preparation
Microsoft excelTeam LeadershipPublic SpeakingExcellent Communication
Problem SolvingProject ManagementStrategic PlanningProcess Improvement
Google sheets Problem solving Customer service spreadsheet and database
Data EntryExecutive ManagementOrganizational skillsTime Management
Time management Multitasking Scheduling and calendar Teamwork and collaboration
PROFESSIONAL EXPERIENCE
Entry-Level Virtual Assistant Vsavvy Academy| Lagos, Nigeria | March 2023
Facilitated enrollment processes, assisting 30+students monthly with application submissions and enrollment documentation.
Managed a database of 200+ students records, ensuring accuracy and confidentiality.
Provided technical support to 50+ students, resolving enquiries via email and chat with a 95% issue resolution rate.
Created and updated training materials for virtual assistant courses, ensuring content accuracy and relevance.
Scheduled and coordinated virtual workshops and seminars, achieving an average attendance rate of 90%
Managed office budgets and processed invoices, ensuring accuracy and timeliness.
Admin virtual Assistant Maxmech | Lagos, Nigeria | July 2023
Manage Executive’s calendars, schedule meetings and coordinate appointments to optimize time management.
Oversee office supply inventory, placing orders and managing vendor relationships.
Managed a database of 200+, ensuring accuracy in product specifications and confidentiality, addressing inquiries regarding product availability and delivery timelines with a 90% satisfaction rate.
Draft and proofread emails, reports and internal documents. Ensuring clarity and professionalism.
Handle incoming calls and direct enquiries efficiently, providing excellent customer service.
Prepare meeting agendas, take minutes and distribute action items promptly.
Addressed and resolved vendor inquiries regarding product availability and delivery timelines, achieving a 95% satisfaction rate.
Executive Assistant Sinoma Nigeria Ltd March 2024
Lagos Nigeria.
Managed executive calendars and scheduling, ensuring efficient use of time and prioritization of tasks, resulting in a 20% increase in meeting punctuality.
Coordinated travel arrangements for senior management,reducing travel expenses by 15% annually through strategic booking and negotiation with vendors.
Implemented a streamlined filing system using google drive, improving document retrieval time by 30% and enhancing team productivity.
Facilitated communication between departments by managing email correspondence and inquiries, achieving a response time of less than 24 hours on average.
EDUCATION
| Rock Foundation, Anambra, Nigeria.March- 2023
Master of Business Administration(MBA)
CERTIFICATIONS
Virtual Assistant Certification (VSavvy Academy).
Customer service problem solving and troubleshooting(certificate link).
Google workspace certification
VOLUNTEERING EXPERIENCE
Administrative assistant volunteer:
Managed scheduling and appointments, organized files, and prepared documents.
Handled email and phone inquiries promptly and professionally.
Coordinated Meetings and events, ensuring seamless logistics.
Implemented new organizational systems to enhance office efficiency.
OTHER:
English: Advanced
