Alex Sobrevilla

I worked as an Remote IT Tech Support at Archway Computer Services (California, USA) which involves providing technical assistance to clients remotely, including troubleshooting hardware and software issues, setting up and configuring devices, and answering / resolving computer issues via phone, email, or chat. Experienced working in an environment that requires strong communication skills, problem-solving abilities, and a good understanding of various IT systems such as follows.

-Troubleshooting and diagnostics: Identifying and resolving technical issues with computers, software, and peripheral devices.

Remote support: Assisting clients remotely via phone, email, or remote access tools.

-Help desk management: Utilizing a help desk ticketing system to track and manage support requests.

-Customer communication: Effectively communicating technical information to clients in a clear and understandable manner.

-Software and hardware knowledge: Possessing knowledge of various operating systems, software applications, and hardware devices.

-Problem-solving skills: Analyzing issues, identifying root causes, and implementing effective solutions.

-Documentation: Recording support interactions and solutions in the help desk system.

-Continuous learning: Staying up-to-date with the latest technologies and best practices.