Alexandre Rijo
Setúbal, Portugal
E:-M: -
Professional Summary
Motivated Business Analyst and experienced Digital Transformation Consultant certi ed in both
Leading SAFe and Business Analysis, with sound experience and understanding of Business
Development and Business Process Management, IT Support, Sharepoint Administration, JIRA
implementation/management and BPMN tools, as well as HTML, CSS and Javascript
development.
Excellent communication techniques help engaging Stakeholders/Clients from different
backgrounds while making sure requirements’ information is always clear, accurate and properly
shared to IT Teams.
Dedicated to continued professional development and ambitious, with high level of commitment
to different elds of practice, eager to contribute to the vision of the company and seeking
innovation. History in varied industries such as Manufacturing, Application Management, IT
Consulting, Healthcare, Telecom and Logistics helped acquiring a well-rounded understanding of
business operations.
Since May 2024 I have also become responsible in part for managing a parallel business where I
employ a staff of three (feel free to ask).
Skills
Experienced interpreter of business rules and/or international law to process
Experienced in managing a pipeline of Product Features in both Waterfall and Agile
Experienced in Program Increment Planning, Sprint Planning and Sprint Review activities (SAFe)
Experienced in acquiring Features from Epics in tools such as JIRA and breaking them down into
user stories for development
Good Risks and Dependencies’ assessment
Excellent critical thinking, analysis and decision making skills
Adaptive communication skills, written, oral and interpersonal
Facilitator and good team player, always ready to help, provide assistance and transparency
Committed to continuous improvement of the work culture and best practices
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Certifications
• 2021: UiPath RPA Business Analysis Foundation + Automation Anywhere Business Analyst
Enterprise A2019
• 2020: AWS Certi ed Cloud Practitioner (course only)
• 2018: Certi ed SAFe 4 Agilist + Leading SAFe Course 4.5 + IBM Certi ed BPM Business
Analyst Blueworks Live and Business Process Manager V8.5.6
• 2017: Bonita BPM – Living Application Development, Bonita 7.5 + Udacity – Android Basics
Nanodegree by Google
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• 2015: Process Implementing with IBM Business Process Manager Standard V8.5.5
Work Experience
NRB
Business Analyst/Business Process Manager
11/2022 to 06/2023
FRONTEX European Border and Coast guard Agency
Business Analyst for the FRONTEX Business Architecture team, responsible for interpreting
current law and articles into AS-IS and TO-BE processes that will compose the Speci c, National
and European Situational Pictures:
Event reporting
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Operational reporting
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Risk analysis reporting
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Composing and managing the Situational Picture
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Gap Year
04/2021 to 11/2022
Vodafone Business
Business Analyst
04/2019 to 04/2021
CPQ Product Management
Business Analyst for the CPQ Product Management team, responsible for documenting and
enabling new features using Salesforce / JIRA to be implemented in:
Hungarian Market
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Irish Market
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Uni ed Communications
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Backend updates for smoother runtime and ef ciency
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Front End Designer
UI Designer for the Velocity team, responsible for prototyping wireframes in the Axure tool for look
& feel and Demo purposes in:
Mobility - Multi Country
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IoT
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T-Impact
Digital Transformation Consultant
08/2017 to 03/2019
NHSBlood and Transplant, ODT HUB
IBM BPM Development for NHSBT HUB Operations for organ matching project using
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HTML, CSS, and Javascript
Interpreting business work ows, interactions and systems using UML
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Management of backlog using JIRA/Con uence and due feedback of development activities
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Interpretation of EPICs into smaller user stories and time estimates for later development
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Assists in project increment, sprint planning and sprint review meetings
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Participates and provides demonstration of improvements to the product owner, and
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customers
Provides technical advice and assists in solving user interface issues
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UNIVAR Project
Bonita BPM Development for an MDM project
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Assisted in preparing projects plans together with project manager
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Created UIs for both user interaction and business observation of KPIs.
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Installed Bonita Server for QA environment
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IT Support/Asset Manager (Full-time in Parallel)
Provides technical support to T-Impact’s of ce members
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Responsible for the management of current users in Sharepoint and Of ce 365
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Responsible for setting up the necessary hardware for new employees at T-Impact
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Assists HR with on boarding, induction and off boarding of employees, and their hardware
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Created JIRA IT Service Desk portal for the company to improve the registration of IT
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Requests, SLA and KPI for the requests
Created JIRA RPA Service Desk portal for the company’s clients purchasing RPA solutions
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Sets up new tools to improve sales’ teams engagement with future clients
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Setúbal Municipality
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Application Management
Responsible for providing technical support to all Apple devices in the municipality
Local and remote IT Support for windows and municipality’s applications
User Management of some of the municipality’s applications
Glintt
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IBM BPM Developer
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2015 to 2016
Database upgrade project to create a new DB which would separate different types of les
and documents.
IBM BPM Support for home-loan bank application, and implement new functionalities in
Dev environment.
Siemens
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2016 to 2017
Order Manager
2014 to 2015
Assisted and learned from Senior Order Managers.
Created lists of necessities for the upcoming orders.
Handling incoming materials in the logistics department and organise by order.
Separation of each order into different electrical switchboards and its correspondent
materials to be ready for production.
Managed the workload of my orders to match the availability of technical staff.
Provided assistance to technical staff in production line, and prioritised their work.
Performed Factory Acceptance Tests to ensure the quality of the nal product before client
arrival for inspection, and sometimes demonstration.
Education
Cambridge Language School
First Degree of English
2006
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2013
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Wroclaw University of Technology
Erasmus
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2014
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Instituto Politécnico de Setúbal
Bachelor’s Degree in Electrical Engineering & Renewable Energies
Languages
Portuguese - Mother tongue.
English - Pro cient user of both written and spoken language
Spanish - Good understanding of both written and spoken language
Polish - Basic understanding on daily basis during stay
French - Very basic understanding of spoken and written language, due to similarities
Hobbies and Interests
I’m very disciplined in what regards my healthcare so I try to keep a t and balanced lifestyle. I’m
keen on learning new languages, if in the future time allows me I will nish learning German and
French, therefore enhancing my chances of going abroad and being able to speak with locals in their
native tongue. I love a good book that teaches me someone’s pro cient insight on some matter, for
example ‘Sapiens’ by Yuval Harari, Thinking fast and slow, and in more recent years I’ve been
learning about DeFi, Cryptocurrencies and Web3. I like a good movie, and I love going to music
festivals/concerts.
References
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Please feel free to ask for more project insight, references, or feedback from stakeholders
(Vodafone).
