Alex Joseph

ALEX JOSEPH TECHNICAL SUPPORT SPECIALIST & QA MANAGER CONTACT PROFILE - Driven Technical Support Specialist & QA Manager with 10+ years of experience. -EDUCATION ___________ Pontificia Universidad Católica Madre y Maestra (2013 - 2016) Systems Administration and Expert in software testing, QA, and bug reporting, ensuring smooth user experiences through meticulous testing. Skilled in project management and team coordination, optimizing workflows for efficiency. Passionate about technology and problem-solving, I bring energy and adaptability to troubleshooting, and process optimization, always striving for excellence. Programming" (Associate Degree) SKILLS EXPERIENCE Project & Employee Product Operations Manager Management PicPix.Inc (November 2023 – 2026) I managed cross-functional collaboration between our Quality Assurance (QA) & design, product, and development teams. I also assigned Software Testing and reviewed tasks for the designer, helped translate user feedback into clear action items, and worked closely with Remote Team Collaboration the team to improve features and user experience. In addition, I lead customer retention efforts by identifying Fluent in English, French, users at risk of canceling and reaching out to understand Haitian Creole & Spanish SOFTWARE & TOOLS - Intercom - Zendesk - Shortcut - MS Endpoint Manager - Microsoft 365 - Figma - Canva - Twilio - Replicate - ConnectWise Manage - ConnectWise Automate their concerns and offer solutions. On the operations side, I handled QA by testing new features, reporting bugs, and making sure issues are resolved before release. I also wrote internal help guides and workflows for the team. When technical issues came up, whether software or hardware, I served as the main point of contact and worked with our developers to get things resolved quickly. Customer Support Representative Conectys Serv Telecom SRL (August 2022 – March 2024) Provided customer support via email, chat, and phone for project-related issues, troubleshooting efficiently and maintaining detailed records to enhance support and knowledge sharing. Territory Resource Coordinator & Project Manager LGM Solution (August 2018 – May 2022) Managed resource allocation, scheduling, and operational planning to ensure efficient project execution. Collaborated with cross-functional teams to optimize service delivery. Customer Service & Technical Support Representative United Nearshore Operations (July 2013 – January 2018) Provided customer support via phone, resolving technical issues for multiple Fortune 500 companies.