Alex Joseph

ALEX JOSEPH TECHNICAL SUPPORT SPECIALIST & QA MANAGER CONTACT PROFILE - Driven Technical Support Specialist & QA Manager with 10+ years of experience. -EDUCATION Aaaaaaaaaaaaaa Pontificia Universidad Católica Madre y Maestra (2013 - 2016) Systems Administration and Programming" (Associate Degree) Expert in software testing, QA, and bug reporting, ensuring smooth user experiences through meticulous testing. Skilled in project management and team coordination, optimizing workflows for efficiency. Passionate about technology and problem-solving, I bring energy and adaptability to troubleshooting, and process optimization, always striving for excellence. SKILLS EXPERIENCE Project & Employee Technical Support & QA Manager Management PicPix.Inc (November 2023 – Present) Responsible for providing technical support for software, hardware issues, and oversee QA processes, including testing and bug reporting. Assign tasks, coordinate workflows, and create helpdesk documentation. Quality Assurance (QA) & Software Testing Remote Team Collaboration Customer Support Representative Fluent in English, French, Haitian Creole & Spanish SOFTWARE & TOOLS - Intercom - Zendesk - Shortcut - Microsoft Endpoint Manager - Microsoft 365 - ConnectWise Manage - ConnectWise Automate Conectys Serv Telecom SRL (August 2022 – March 2024) Provided customer support via email, chat, and phone for project-related issues, troubleshooting efficiently and maintaining detailed records to enhance support and knowledge sharing. Territory Resource Coordinator & Project Manager LGM Solution (August 2018 – May 2022) Managed resource allocation, scheduling, and operational planning to ensure efficient project execution. Collaborated with cross-functional teams to optimize service delivery. Customer Service & Technical Support Representative United Nearshore Operations (July 2013 – January 2018) Provided customer support via phone, resolving technical issues for multiple Fortune 500 companies.