ALEX DIVINEFAVOUR - ADMINISTRATIVE VIRTUAL ASSISTANT-
LINKEDIN PROFILE
WORKING REMOTELY
DATA ENTRY,WEB RESEARCH, EMAIL MANAGEMENT, CUSTOMER SUPPORT
SUMMARY
● Administrative Virtual Assistant with 2+years experience providing executive level
support and managing high-volume customer inquiries.
● Skilled in effective inbox management and calendar management, accurate data
entry and comprehensive web research and data mining.
● Strong communication and time management skills with a commitment so
maintaining data accuracy and enhancing client satisfaction across multi
platforms.
WORK EXPERIENCE
Executive Virtual Assistant
August 2024 - Present
Netflix - (C.E.O)
Remote
● Provide high level executive support including inbox management,calendar
management and preparing presentations.
● Handle and organize over 1000 data entries per month across multi projects to
ensure data reliability.
● Conduct web research and data mining projects, gathering targeted information
and compiling data to support decision - making processes.
CUSTOMER SUPPORT REPRESENTATIVE
JAN 2024 - JULY 2024
THE MFON AKPAN
REMOTE
● Delivered high quality customer support effectively managing an average of
100+inquiries daily,achieving a 95% first cote.
● Ensured a positive customer experience through clear communication and
excellent phone etiquette.
● Reduced response time by 25% through prioritizing tasks and managing inquiries
across multiple platforms consistently maintaining a response time of under 24
hours to enhance customer satisfaction.
SKILLS
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Time management
Multi-platform support
Problem solving skills
Communication and Phone Etiquette
Organizational Skills
Customer service and support
Data entry and Data management
Web research and Data mining
Email management
EDUCATION|CERTIFICATION
● EBONYI STATE UNIVERSITY
B.S.C ACCOUNTANCY
● ALX AFRICA
VIRTUAL ASSISTANT TRAINING - SEPT 2024
