Alex Ciungu
Customer Support Representative
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Ring Ukraine (Amazon), Kiev, Ukraine
2017 – 2019
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Prioritized, focused on quality and effective work by meeting schedules and goals.
Initiated on new ideas with the desire to help people.
Demonstrated the ability to own a task and complete it with quality and excellence.
Tested solutions and resolved issues with other team member to solve technical variations.
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linkedin.com/in/alex-ciungu5a33801b6
Digital Content Management
live:.cid.4bf7b3b05acb4330
Zafaf.net Kiev, Ukraine
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2015 – 2017
English
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Worked with excellent writing and editing skills in English and German.
Fast-checked content pieces with the support of time management skills.
Collaborated on presentation and explanation of content to client.
C2
Romanian
C2
German
C1
Technical Support Specialist
Tornado AG, Graz, Austria
2013 – 2015
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Provided high customer service orientation.
Shared knowledge in relevant software computer applications and equipment.
Worked with clients by sharing a combination of effective listening practices.
Identified and understood challenges with expected resolutions.
Ukrainian
A1
Jira
Logistics Support Representative
XXXLutz KG, Vienna, Austria
Zendesk
2008 – 2013
Shopify
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Tracked orders and notified customers of status or potential package delays.
Maintained excellent working relationships with customers.
Multi tasked in a rapid growth environment.
Call Center Representative
Digital Vision GmbH, Vienna, Austria
2006 – 2007
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Provided proper phone etiquette with customer-focus and service oriented.
Kept focus on quality and effective work
Focused on guides and team members in accomplishing expected company’s objectives.
About:
Making customers and their needs a primary focus on one’s actions; developing and sustaining productive customer
relationships.
Setting high standards of performance; assuming responsibility and accountability for successful completing
assignments or tasks; self-imposing standards for excellence.
Help Desk
Ms. Office
