Aletheia Brackett

Hi! I’m Aletheia Therese Brackett, a seasoned Virtual Assistant and Customer Support Representative with 5+ years of experience supporting e-commerce, property management, and service-based businesses in the US and globally.

I specialize in customer service, appointment setting, sales, and email/chat support. I’ve handled both B2B and B2C accounts, taking ownership of client needs while managing high volumes of customer interactions daily. My calm demeanor, problem-solving mindset, and strong communication skills have helped me consistently resolve concerns, close sales, and create excellent customer experiences.

Experienced Virtual Assistant and Customer Support Professional with a strong background in phone, chat, and email support. Skilled in lead generation, CRM tools, appointment setting, and client management. Proven track record in sales, conflict resolution, and handling US-based e-commerce and service accounts. Tech-savvy, detail-oriented, and thrives in fast-paced remote environments.