Alessio G
ozzoli
TITO SPERI ST #38
MARANELLO, MO, ITALY 41053
PHONE: -
EMAIL:-LINKEDIN: https://www.linkedin.com/in/alessio-gozzoli-530aa2109/
WEBSITE: https://redeipirati.github.io/blog/
Self-starter with a strong bias towards action; talented problem-solver who thrives in ambiguity. Extensive
experience with early-stage startups. Unstoppable optimist and customer-obsessed leader on a mission of creating
products and services that people love.
Core Strengths:
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New Product Development
Customer Obsession and Empathy
Building and Mentoring A+ Teams
Remote Work & Distributed Teams
Machine, Deep Learning, AI
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User Experience/Usability
Emotional Intelligence
Strategic Planning
SaaS & PaaS
Analytics & Reporting
WORK EXPERIENCE
Remote Product Marketing Manager
FloydHub (Y-Combinator) - San Francisco, CA
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Increased the monthly visitors’ from 20k to 100k+, doubled the conversion, and organic traffic of the blog
[Link].
Defined buyer personas, set up the Vision, strategy, and defined the content calendar/roadmaps to meet
the KPI (increase organic traffic).
Built and led a distributed team of 20 technical writers (managed full interview process, negotiated salary,
managed the contracts & payroll) and 2 editors to build a successful content marketing campaign on
HackerNews: we got the front with 14 articles over 27 released.
Coached and helped the recurrent writers to progress in their careers.
You can find my individual contributions (technical articles and interviews), here [Link].
Remote Associate Product Manager
FloydHub (Y-Combinator) - San Francisco, CA
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Jan 2018 - Mar 2019
Product Improvement Engine: created and prioritized the items of the backlog that came from the data
collected from customers; envisioned & prototyped possible UX for the next features to build or suboptimal
experiences to fix.
Features that I successfully deployed are FloydHub’s In-App notifications, improved UX of python
developer tool (floyd-cli [Link]) when mounting, or uploading datasets.
Fought crypto miners, and users whose use-case was not compliant with the Term of Service and US
law. Made new users able to use Free Trial without providing any payment information for almost 2 years.
Onboarded & followed up with new teams (small & medium companies) to improve retention, explore new
market opportunities, and help customers to achieve their success.
Integrated Run on FloydHub button [Link] on some of the most important deep learning GitHub repositories
(such as TensorFlow Tensor2Tensor [Link]) to drive conversion and increase web presence.
Remote Customer Support Manager
FloydHub (Y-Combinator) - San Francisco, CA
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Mar 2019 - Mar 2020
Oct 2017 - Present
Created processes & frameworks to make the UX as effortless (self-serve) as possible. Decreased the
number of tickets of 40% while maintaining the same customer satisfaction (measured with NPS, CSAT &
CES).
Developed Customer Engineering after having provided technical support on the Forum, Intercom, and
Zendesk for 3 years. Some of my activities: Forum [Link] and Help Center [Link].
Main maintainer of FloydHub’s Deep Learning dockerfiles [Link].
Created an internal question similarity service to speed up the resolution of the common tickets.
Founder
Cookgle / Agavius (Stealth Mode Startup) - Bologna, Italy
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2015 - 2017
Created Cookgle (meta-search engine) to provide food recipes, ingredients, and food services data
available & accessible to all the people internet-connected. From a pivot of Cookgle, I envisioned Agavius
to improve people’s food culture and habits.
Built and managed a remote team of 5 people (2 developers, 1 Business/Marketing, 2 Editors & PR) without
funds to build an MVP and raise money.
Started semantic search integration (knowledge graph) with Neo4j.
Remote PHP Full-Stack Developer
Querimago s.r.l.s. - M
ilan, Italy
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Sep 2015 - Oct 2015
Fixed the billing feature and system of vintmage.com (it was an online vintage/ancient images e-commerce)
to be compliant with Italian law.
EDUCATION
Bachelor in Computer Science
University of Bologna - Bologna, Italy
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2012 - 2016
Focus Area: Web Scraping and Search Engine
Certifications
MOOCs
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2015 - Present
Coursera Certificate: Deep Learning Specialization (Andrew Ng courses), Cryptography I.
TOOLS & SKILLS
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Programming Languages: Python (primary), Bash, SQL (familiar). Web: Basics of HTML/CSS, Javascript.
Machine Learning Frameworks: TensorFlow, Keras, PyTorch.
Development Environments & Tools: macOS, Linux (Debian/Ubuntu), Git, Github, Docker,
Kubernetes, VMWare, PostgreSQL.
Cloud Services: Amazon Web Service, Google Cloud Platform, FloydHub.
Product Management Tools: Asana, Balsamiq, Notion, Confluence, Sketch App, GSuite, FullStory.
Product Marketing Tools: GAnalytics, Ahrefs, DocuSign, Upwork, Zapier, SurveyMonkey, Mailchimp.
Customer Support Tools: Intercom, Zendesk, Slack, Stripe, PayPal, Metabase, Delighted, Sentry.
ADDITIONAL INFORMATION
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Emotional Intelligence: After 5+ years of remote work as a manager and as an introspective person I’m
able to recognize and drive the emotions without having to be in the same room with other people.
“Pro” Swimmer: Italian Top 10 rank in 50m freestyle (got also European Top 10 rank in the past) and 100m
fly for about ten years (class 1991).
Rescue DogHouse Volunteer.
Self-Defence Wing Chun practitioner.
