Alesha Monteith
C U S TO M E R C A R E A G E N T/ V I R T U A L A S S I S TA N T
Profile
Friendly Customer Service Representative/Virtual Assistance ready to resolve any
problem, troubleshoottechnical issues and educates on logistics and policies, allowing
customer satisfaction without unnecessaryescalation of support calls. I am an
organized professional with solid communication skills and attention todetail, looking
for a position where I can have positive interaction with customers.
Details
Jamaica
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Links
LinkedIn
Employment History
Cold Caller, Yateman International
Skills
Hard Working
SEPTEMBER 2023 — NOVEMBER 2023
Contacted potential customers by telephone to sell products, services, or schedule
appointments
Maintained minimum level of contacts per hour to meet department standards.
Benefits Administration Services Associate, Conduent Jamaica
AUGUST 2021 — AUGUST 2023
Provided exceptional customer service by efficiently handling inquiries, payments,
and service requests. Resolved issues, documented calls, and built strong
relationships with customers in a fast-paced call center environment. Additionally,
delivered fast and friendly service to address questions and complaints, ensuring a
positive customer experience.
Customer Service Representative, Continuum Global Solutions
Self-motivation
Interpersonal Skills
Conflict Resolution
Critical thinking and problem
solving
Problem Solving
Teamwork
Microsoft Office
JANUARY 2020 — NOVEMBER 2020
Provided comprehensive support by actively listening, clarifying, and resolving
complex technical queries. Recommended products and services to enhance
customer experience while consistently meeting individual and team KPIs. Efficiently
managed calls and documented information in a fast-paced call center environment.
Customer Service Representative, 24-7 Intouch
NOVEMBER 2020 — MARCH 2021
Collaborated with colleagues to deliver quality customer experiences and handled
inquiries, payments, and service requests. Anticipated customer needs, resolved
issues, and processed exchanges, refunds, and bill adjustments. Managed a high
volume of daily calls while maintaining a strong understanding of ordering and
returning processes and policies.
Education
Frome Technical High School
Effective Time Management
Adaptability
Computer Skills
Fast Learner
Time Management
Microsoft Excel
Ability to Multitask
Ability to Work in a Team
Communication Skills
JANUARY 2011 — JANUARY 2016
Ability to Work Under Pressure
CRM
Customer Service
Zoho
Zendesk
Call Center or Help Desk or
Customer Service
Swayze
Written Communications
Languages
English
Hobbies
Reading
Socializing or Networking
