Alelie Salariosa

Alelie H. Salariosa BPO Professional / Customer Service Rep Address: Mobile: Email: B9 L15 Rd. 2 Arveemar Hms. Angono, Rizal 1930 -- QUALIFICATIONS SUMMARY Highly personable Customer Service, Technical Support Associate and Inbound/Outbound Sales Representative with over 10 years of experience in the BPO industry within the travel, marketing, sales and directory assistance operations. SKILLS - Ability in identifying customer needs and presenting correct company product and service offerings Established skills to gain customer trust and offer excellent service, leading to improved repeat and referral business thus results in customer’s loyalty Capability in resolving irate customer’s service issue Received numerous company commendations of delivery of exceptional customer service, exceeded sales quota and 100% QA scores. Proficient with Microsoft Office System (including MS Word, Excel, PowerPoint) v. 10 EDUCATION Centro Escolar University Mendiola, Manila BS Commerce – Computer Science and Information Systems WORK EXPERIENCE Marq of Brands Acquire Asia Pacific Sykes Asia Inc Results Manila Inc. Teleperformance Phils. KGB Phils. Ambergris Solutions Phils. Philippine Daily Inquirer 05.1993 – 03.1997 CSR (Upwork - WFH) 06.2017 – 07.2018 IB Technical Support Rep for SONY 04.2014 – 11.2014 OB Sales Representative IB Sales Representative for Sprint IB Technical Support Rep for Dell IB Customer Service Rep for Sprint IB Customer Interaction Associate Data & Web Encoder 11.2014 - - - - - – 06.2000