Aleksandra Petranowicz

ALEKSANDRA PETRANOWICZ PROFESSIONAL SUMMARY CONTACT Reykjavik, Iceland A highly motivated and experienced travel expert with a strong background in concierge services, guest experience, and travel coordination. Skilled in designing personalized itineraries, providing exceptional customer service, and ensuring seamless travel experiences. Passionate about creating unforgettable journeys for clients, with a keen eye for detail and excellent communication skills. Fluent in both English and Polish, bringing a global perspective to every travel experience. -- SKILLS Driving License: D1, B Expert itinerary design Client relationship management Exceptional customer service In-depth destination knowledge Seamless travel coordination Strong communication skills Detail-oriented approach Problem-solving in dynamic environments • Fluent in English and Polish • • • • • • • • LANGUAGES Polish Proficient (C2) English Advanced (C1) WORK HISTORY Tour guide Ice Pic Journeys 09/2024 - Current • Safely drove tourists to various destinations, ensuring comfort and timely arrivals. • Provided informative and engaging commentary about the culture, history, and landmarks of the regions visited. • Tailored travel routes and itineraries to match clients' interests, ensuring a personalized experience. Travel Expert Ice Pic Journeys 06/2024 - Current • Designed and customized travel itineraries based on clients' preferences, interests, and budgets. • Provided expert advice on destinations, accommodations, activities, and local experiences. • Coordinated travel bookings, including flights, accommodations, and excursions, ensuring a seamless travel experience. Concierge/Guest Experience Agent The Reykjavik Edition 01/2024 - 08/2024 • Safely drove tourists to various destinations, ensuring comfort and timely arrivals. • Provided informative and engaging commentary about the culture, history, and landmarks of the regions visited. Recruiter Herbalife Nutrition 04/2022 - 05/2023 • Conducted recruitment for various positions, including screening resumes and conducting interviews. • Managed the entire hiring process, from posting job ads to finalising contracts. • Coordinated with department managers to understand staffing needs and develop job descriptions. EDUCATION PSYCHOLOGY, 01/2020 – 01/2023 SWPS Katowice – Katowice