Aleksandr Ishchenko

ALEKSAN DR ISHCHENKO -- PROFILE To apply for a position requiring knowledge and skills in management, marketing, customer service, sales, technology, and the use of Russian and English languages EDUCATION Sep 2010 – May 2014 | Master’s Degree Enterprise Management, Perm Institute of Economics and Finance, Russia Sep 2006 – Jul 2010 | Bach elor’s Degree Management, Financial Economic College, Russia PROFESSIONAL EXP ERI ENC E September -2023 to Apr il - 2024 | Russian/Eng lish In terpreter Semantics Ace for Ve rbal Exe lle nce in Int ernat ional Languages, I nc. Voice translation for agencies and big businesses. On demand phone interpreting Provide accurate and complete interpretation, actively listen to all parties, conduct analysis, target language equivalence, manage regional dialects, and follow a code of ethics and code of conduct. Using excellent memory retention skills ( prediction visualization, and note-taking) Self-monitor and self-assess April -2019 – February-2024 | Marketing Assistant (Russian transla tor) Tri7 Solut ions, Inc Makati, P hilippines Attended a range of professional learning sessions to better cater for knowledge of current market trends Organizing and managing marketing campaigns from conception to execution involves defining the objectives, deciding on a budget, identifying the target market, choosing the media, creating the messaging, evaluating the outcomes, and evaluating the competition Marketing research and monitoring brand mentions Using proactive solutions and services to ensure consumers’ journeys to build an online presence through Instagram, Telegram, and Facebook Engaging customers through various channels and proactively asking for customer satisfaction via email, feedback forms, collecting and analyzing customer feedback Preparation of marketing assets, position the brand in the desired market. Adopted and implemented resources and strategies how to reach the Russian target audience Assisted the marketing manager with the best ways and tools to hire Russian stuff and helped manage ads Cooperation with new, existing partners and maximization of benefit for the company through negotiation of paid advertisements saves the company $3,000 per year Translation and adaptation for a Russian-speaking target audience: promo content, website data, and special technical terms May-2018 – March-2019 | Ru ssian Custo mer Service Repr esen tativ e OAMPI | Makat i, Philippines Provided first-call resolution to representatives and members in order to contribute to the growth and success of a company Ensure customer satisfaction and provide professional customer support by dealing with customers to provide assistance, resolve complaints, answer questions, process orders and transactions in both Russian and English via phone call and email. Resolved issues and troubleshooted technical problems by escalating complaints and technical issues, following up with the technical department, and controlling the resolution of the issue. Sailing services by delivering information about a company’s offerings Responding to customer reviews Providing proactive customer outreach through proactive email and phone calls, informing customers about real or potential product or service issues Helped and coordinated with colleagues as necessary Dec-2015 – May-2018 | Market research analyst, Ru ssian transla to r Access Global Outsourcing Solut ions | Makati, Philippines Gather and analyze data on consumers and competitors Study consumer preferences, business conditions, and other factors to assess the potential sales of a product or service Help the company understand what products people want, who will buy them, and at what price Conducted various market research work both on the phone and on the web, using Russian and English Took surveys by making outgoing calls to stakeholders, professors, et cetera Translated all information gathered in English in the date entry form submitted through the client's web portal on a real-time basis Documented in CRM is all communication with interviewers via phone call and email Five successful interviews per day helped me meet my goals Prepared a report for a manager