Aleksander Szpak

ALEKSANDER SZPAK DIGITAL TRANSFORMATION & PROCESS IMPROVEMENT PROFILE Results-driven Business Application Specialist and Project Manager with hands-on experience delivering IT transformation initiatives. Proven track record in leading system migrations, improving business processes, and ensuring application reliability CONTACT --Bratislava, Slovakia (willing to relocate) linkedin.com/in/aleksander szpak98799 EDUCATION across 15 countries. Skilled in stakeholder engagement, vendor management, incident resolution, and process optimization. Comfortable working at the intersection of IT and business, bridging technical teams and end users. Known for clear communication and proactive problem-solving in fast-paced environments. WORK EXPERIENCE TUNGSTEN Business Application Support Arval Competence Center Bratislava JAN2025 - PRESENT Goal: PAŃSTWOWA AKADEMIA NAUK Provide business application support in an international environment, acting as a STOSOWANYCH (PANS) 2017- bridge between IT teams, business users, and external vendors. Responsible for 2022 analyzing and resolving application issues, coordinating changes, and improving Bachelor of Internal Security (2020) Master of Internal Security (2022) POLYTECHNIC UNIVERSITY OF CARTAGENA 2019 (ERASMUS+) Monetary economics and banking SKILLS Critical Thinking Adaptive Leadership Problem Solving Facilitation TOOLS & TECHNOLOGIES TUNGSTEN Project Coordination (Agile, Waterfall) Jira (JSM) M365, Quality Center - ALM Adobe Experience Manager (AEM) ServiceNow system performance and its integration. Responsibilities: Deliver incident and problem analysis, including investigation of data breaches and root cause identification, Implement and test system changes and process improvements, Support OCR optimization through a structured knowledge base initiative, Ensure application reliability by managing service restarts and server maintenance, Proactive identification and resolution of issues impacting document processing workflows. Junior Project Manager Arval Competence Center Bratislava JAN2023 - JAN 2025 🗂️ Project: Windows 10 Workstation Migration Goal: To standardize and modernize the IT infrastructure by migrating 400+ employees to unified Windows 10 environment ensuring operation continuity, security and compliance.. Responsibilities: Coordinated large-scale hardware rollout and mobile device migration, Oversaw application remediation to ensure software compatibility with the new environment, Aligned system decommissioning schedules with business needs, ensuring continuity of access where required, Analyzed the migration impact across multiple streams (e.g RPA, outsourcing vendors) to mitigate business disruption, Resolved transition blockers and managed incident escalations, Prepared reports, documentation, and presentations for stakeholders. CERTIFICATIONS Certificate in IT Management, Laba, accredited by PMI (2023) PRINCE2 Agile® Foundation, 2020 🗂️ Project: Jira Migration Goal: To unify interdepartmental collaboration by migrating workflows from Jira Software to Jira Service Management including business requirements, improving service delivery, access control, and scalability. PRINCE2® 6th Edition Foundation, 2020, LANGUAGES Polish (Native) English (B2) Responsibilities: Analyzed workflow interdependencies and team capacity, Oversaw access rights redesign and permissions mapping, Ensured enhanced autonomy and process security, Administered the rollout of new access rights process, Facilitated onboarding workshops for new software platform, Led archival of legacy tickets and ensured secure read-only access post system decommissioning, Defined GDPR-compliant data retention practices to meet audit and internal policy requirements. 🗂️ Project: HR Ticketing Tool Goal: To design and implement a centralized HR ticketing solution aimed at increasing employee satisfaction, process transparency, and standardizing the resolution of daily requests on the Jira Platform. Responsibilities: Acted as Scrum Master and Business Analyst, guiding the project with Agile principles and full adherence to Scrum ceremonies, Mapped HR service workflows and acceptance criteria, Advised the HR and IT departments on solution design, leveraging expertise in Jira Service Management to align platform capabilities with process goals, Created business documentation, including use cases, process maps, Facilitated Agile ceremonies (daily stand-ups, sprint reviews, retrospectives) and ensured cross-functional alignment throughout delivery. Web Publisher Cheil Germany GmbH MAY 2022 - DEC 2022 Goal: Supported Samsung’s regional digital presence by creating, updating, and maintaining websites across multiple markets using Adobe Experience Manager (AEM), ensuring consistent branding and timely content delivery. Responsibilities: Created and updated localized webpages in AEM for multiple regional markets, adhering to brand and UX guidelines, Built landing pages, product pages, and promotional content tailored to country-specific campaigns and releases, Collaborated with designers, content teams, and developers to ensure smooth content integration and responsive layout. I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).