Aleksandar Novachki

Aleksandar Novachki Address of Residence: Bulevar Asnom 144 1/7, 1000 Skopje, Republic of Macedonia Email Address:- Mobile Number: - SKILLS SUMMARY: A proactive individual working effectively as a part of a team Experience in customer service roles over the years in different work environments, delegating small teams, and achieving positive feedbacks from different projects and events I am an excellent communicator, able to deal with customers and the public in a professional and friendly manner I possess good problem-solving skills, able to solve problems quickly and effectively My main objective of work is to deliver excellent customer service at all times on a professional level. EXPERIENCE: Cosmic Development – Skopje Job Position: Social Media Manager-Paid Advertisement / Sep 2021 – Now Managing Facebook and Instagram Paid ADS (Business Manager) Creating, managing and optimizing campaigns for client’s Lead Ads expertise Managing trough Google drive platforms Targeting, Retargeting Managing Budgets 6 PRO Marketing Agency – Skopje Job Position: Social Media Manager-Paid Advertisement / March 2021 – Aug 2021 Social Media Marketing – Social Network (Facebook and Instagram) Facebook business manager operation Creating , managing and optimising campaigns for different projects Testing different forms of creatives for different products and services App Install Campaigns Google Drive Preparing weekly, bi-weekly and monthly data reports for clients Preparing marketing plans for testing / audience testing / creatives / ad copies/ headlines Remarketing Optimisation and scaling AUTO PULSE - Skopje Job Position: Social Media Marketing (Used Cars) Sales / December 2019- February 2021 Knowledge of social media marketing (Facebook, Instagram) Create, set up and optimize social media paid campaigns on Facebook, Instagram Create image, video and carousel posts for organic Facebook and sponsored ads Creating campaigns with different objectives and strategies Use of Facebook Business Manager as a marketing tool for different day to day tasks such as: optimization on ad set level (detailed targeting) and ad level ( ad copy, ad creative, and headlines) Applying KPI (key performance indicators) as metrics for measurement and tracking of data for campaign performance CBO (campaign budget optimization) AMICA Restaurant – Skopje Job Position: Social Media Marketer / August 2019 / November 2019 Creating campaigns (objectives) and developing strategies for successful social media marketing (Facebook and Instagram) Creating different forms of advertisement using Facebook business manager as a marketing tool in order to optimise the campaigns on different levels such as: ad set level (detailed targeting) and ad level (ad creative, ad copy, headlines) Promoting products, services and content over social media organic and sponsored posts Managing budgets and media planning Creating content including video, image and carousel for use on social media Tracking data and analysing performance on social media campaigns GREEN SKIP SERVICES –Malta / Project for recycling waste Job Position: IT clerk \ Project Supervisor / November 2018- June 2019 Working on recording and updating the customer database for the recycling project Communicating with customers, employees, and other individuals, explain information related to the project of work Thriving on delivering customer service at all times professionally, which improved the flow of work on day to day basis Usage of the company provided software, using IT and other technology, uploading customer’s data following the procedure for data protection policy The project was beneficial for all the households around the country making a cleaner and greener environment. CHAPLIN'S PUB DINNER AND RESTAURANT- Malta Job Position: Restaurant assistant manager / April 2018-November 2018 Making sure that the restaurant area is all is an order, creating the best customer experience Serving food and drink orders, including making offers from the local food menu selection Performing the best customer service, communicating on a professional level, and also friendly with customers from a different background, giving them the most enjoyable holiday experience Communication with team members for best workflow practices Taking care of payment using the POS system and handling cash. SANTANDER Plc, London UK Job Position: Supervisor | Jun 2015- Jan 2018 Hospitality sector for the Executive Board of Santander- London Performing customer service related tasks in the hospitality sector within the organization, creating worksheets on a day to day tasks and doing reports for the executive chef in the kitchen Planning work schedules to ensure the most effective service on customer satisfaction Delivering food and beverage schedules promptly, to ensure the product (food) and service quality Perform some food preparation as well as service tasks including table service, and serving food and drinks upon demands Involving in organizational sales development through different customer service approaches, offering existent and new products and services. BLUE ARROW AGENCY-London UK Job Position: Catering Organizer | Oct 2014- May 2015 Organizing training for new employees, applying for coaching programs, resolve personnel and work-related issues, and evaluate worker performance using designed questioners. Working in different hospitality departments and organizations, taking care of reservations, presenting a menu and wine lists to guests Establish and enforce nutritional standards for dining areas such as restaurants and lounge bars based on different catering standards and policies Working towards increasing the organizational positive feedback trough catering training and development programs according to Blue Arrow agency standards. EDUCATION: UNIVERSITY: Northumbria University LOCATION: London UK Graduation date - July 2017 Honours: Bachelor of Arts in Business Management COLLEGE: West London College of Business and Management Science LOCATION: London UK Graduation date - Sep 2016 Honours: HND Diploma Level 5 in Business Management COURSES: Organization: UDEMI. Online course for Facebook Ads and Facebook Marketing Mastery 2021 LANGUAGE SKILLS: Macedonian (Mother Language), English (Fluent), Serbian (Good), Bulgarian (Good). DRIVING LICENCE: B category. INTEREST AND ACTIVITIES: big fan of team sports such as football and handball, recreational physical activities such as jogging/running, enjoying music events, festivals and similar events.