My career as a Maintenance Technician has equipped me with a deep understanding of complex systems, analytical thinking, and the ability to troubleshoot issues under pressure. These skills have proven invaluable as I transitioned into the customer support environment. I’ve found that the same qualities that made me a successful technician — patience, precision, and clear communication — are also critcal in delivering outstanding customer service. Worked as a member of a special effects team on TV show sets — a hobby and exciting experience I genuinely enjoy.