Alekhya Lakkineni

Customer Service Experience:

• Proficient in delivering exceptional customer service by effectively communicating complex financial information and insights, ensuring clients' needs are understood and met
• Demonstrated problem-solving skills in resolving customer issues and concerns promptly, resulting in enhanced customer satisfaction
• Skilled in building and maintaining strong client relationships through outstanding customer service, fostering trust and loyalty
• Proficiency in data analysis and reporting to provide clients with valuable insights, enabling them to make informed decisions and enhancing their overall service experience.

Sales Experience:

• Established and maintained strong client relationships, resulting in increased customer loyalty and repeat business
• Developed effective sales strategies and tactics to engage potential customers, leading to increased sales and revenue
• Demonstrated proficiency in articulating the value of marketing products and services, actively listening to client needs, and tailoring solutions to meet specific requirements
• Tracked and analyzed sales data, utilizing key performance indicators to assess progress and make data-driven decisions to achieve and exceed sales targets.

Employment Experience:

Business Analyst (Freelance), Brilliant Network Inc, St. Catharines, Ontario 2023

Contact Centre Representative, Canadian Tire Corp, St. Catharines, Ontario 2021 - 2022 

Financial Advisor, Sun Life Financial Company, St. Catharines, Ontario 2019 - 2021 

Sales Representative, Kognitive Marketing, St. Catharines, Ontario 2017 - 2018 

Education and Certificates

Business Management, Trillium College, St. Catharines, Ontario

Certificate of WHMIS, Worker Health and Safety Awareness, OHSA

LLQP Life License Qualification Program

Bachelor’s Degree in Information Technology, JNTU, India

Relevant Skills

Intuit QuickBooks Software

Microsoft Office (Word, Excel, PowerPoint)

Web Design Experience with XML and HTML 5

CRM Software such as HubSpot