Alek Carpio

Alek Carpio Caracas, VE (-​- Executive Virtual Assistant / Junior Project Manager Top agent for customer service with the highest scores among attendees. Successful real problem solving in a stressful and highly demanding environment. Quality score during case management for customers. If you want someone who cares about their customers, leave a message!​ EXPERIENCE APTITUDES ​-Work effectively under pressure CS&PC, Miami (Remote): Virtual Assistant. March 2025 - August 2025 Maintained comprehensive and confidential patient records, created detailed reports, and managed complex scheduling for healthcare providers. Answered a high volume of calls and inquiries in a timely, helpful, and professional manner, utilizing strong written and and regulations. ​- Multitasking. ​- Problem-solving. ​- Teamwork. ​- Proactive. verbal communication skills. PERFORMANCE: Efficiently supported a caseload of 80+ ​ daily patient cases while consistently exceeding quality assurance benchmarks. ​TECH ABILITIES Access Salud, Caracas (NY-Remote): Bilingual Virtual Assistant. OTC 2024 - FEB 2025 ​CRM: Slack, ​EMR: Epic, ECW. Demonstrated strong verbal and written communication skills by serving as the first ​MS Teams. PERFORMANCE: Recognized for outstanding quality performance on calls and Asana, Trello, GHL. Orchestrated daily scheduling and meticulous record-keeping for a high-volume caseload. point of contact, resolving patient inquiries, and providing helpful information on time. HIPAA ​Office: Word, Excel. contributing to exceptional patient satisfaction scores. 90+ patient cases daily, ensuring ​ 100% accuracy and compliance. EDUCATION - DIPLOMA in Prospect Marketing, Miami (Remote): SMM assistant, copywriter. MINDFULNESS in 2021 - 2022 integrative healthcare. Strategically managed SNS accounts (10K - 500K followers), encompassing content - PSYCHOLOGY Degree curation, video editing, and copywriting. Conducted audience analysis to target and (uncontinued) convert key demographics. PERFORMANCE: Drove exponential growth for an e-commerce store, increasing followers from 10K to ~1M in one month through viral content. Enhanced campaign performance and engagement rates by leveraging analytics and data-driven decision-making. Local Theater Companies, Caracas: Direction and Production Assistant LANGUAGES Spanish Native​ English C1 Advanced 2021 - 2024 Administered budgets for projects of varying scale, maintaining meticulous financial records and ensuring fiscal responsibility. Acted as a key right-hand to the Project Manager, employing creativity and resourcefulness to execute complex plans and address operational needs. PERFORMANCE: Served as a primary liaison for all production contacts, employing superior customer service to build and maintain strong professional relationships. OTHER WORK EXPERIENCE Ghostwriting. Stage Assistant. Survey agent. Teacher (PUVB)