Alejandro Jr Benitez

Alejandro Benitez Jr Virtual Assistant About me --B1 Ph 2 L42 Villa Obiedo Subd. Cararayan, Naga City 4400 SKILLS AND ABILITIES Excellent interpersonal and communication skills Outbound Collection and Telemarketing Skills Reporting familiarity Process implementation Lead and Revenue Generation Sales Professional Data Entry Staff Management Proven ability to exceed sales quotas Reliable driven and collaborative Has a sense of urgency and control Polite, attentive and friendly EDUCATION 3-year diploma of technology Laddered course to Electronics and Communication Engineering March, 2004- March 2007 Keen customer service and sales representative with over 10 years of experience in the BPO and Real Estate industry combined servicing both private and business clients. I am a highly skilled, effective listener and clear communicator focused on defusing conflicts and resolving client queries as a matter of urgency. I maintain the highest level of integrity to ensure the client's and company's confidence and security. Experience SALES AND ACQUISITION SPECIALIST Twin Home Buyer February, 2022- October, 2022 Outbound and Inbound calls, lead generation, and followup leads by sending texts and emails until the deal is closed. Cold calling, cold emails, or relevant communication platforms to market our solution Acted as the first point of contact and set appointments for prospective clients. Handled administrative duties related to buying and selling a home. Organized all documents that were submitted accurately and on time. Scheduled inspections of the property and coordinated with sellers for property access when needed. Closely monitored the contingency periods and timeframes for all parties. BODY SALES SPECIALIST- Bell Canada Quantrics Enterprises Inc. July, 2018 - March, 2022 Outbound and inbound calls as the first point of contact. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services, and company information. Sales Specialist SUTHERLAND GLOBAL SERVICES January, 2015 – July, 2018 REFERENCE Joan Mendez Former Team Manager Sutherland Global Services- Diego Chavez Jr Colleague/Friend Sutherland Global Services 2008-Present Respond and engaged in inbound and outbound sales communications (email/voice) to ensure excellent service standards and provide accurate, valid, and complete information Guaranteed the achievement of monthly inside sales targets. Managed large amounts of incoming queries. CUSTOMER SERVICE SPECIALIST Concentrix Phils October, 2013-December, 2014 Obtained and evaluated all relevant information to handle product and service inquiries. Processed orders, forms, applications, and requests. Prepared and distributed customer activity reports Communicated and coordinated with internal departments SALES AND CUSTOMER CARE SPECIALIST Teletech Phils Inc. August, 2012- October, 2013 Managed incoming and outgoing calls and customer emails Provided accurate, valid, and complete information by using the right methods/tools Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution Kept records of customer interactions, processed customer accounts, and filed documents SALES AND CUSTOMER REPRESENTATIVE Convergys Phils Inc -May 2011- May 2012 Sutherland Global Services- October, 2010- May 2011 Delivered excellent customer satisfaction and ensured the hitting of monthly targets Took inbound sales queries and communicate with prospective customers in the forms of telephone, email, and online chat. Collected payments and provided options to clients to ensure the account is up to date. Resolving customer concerns regarding billing and technical issues