Alejandro Hernandez

ALEX DUONG Los Angeles, California- --. PROFESSIONAL SUMMARY Multidisciplinary innovator and software developer with a strong foundation in business, advertising, and insurance. Creator of the Picasso.ai autodialer system — a high-impact SaaS solution built to streamline sales outreach for insurance agents. Experienced in full-stack development, CRM integration, VoIP systems, and cloud-based platforms. Passionate about building scalable, user-centric software that transforms traditional industries. Adept at leading teams, managing products, and connecting creative vision to technical execution. TECHNICAL SKILLS • • • • • JavaScript Node.js React.js HTML/CSS SQL • • • • • GitHub. UI/UX Design, Gamification. API Integration Azure PROFESSIONAL EXPERIENCE Feb 2022 – Nov Software Developer 2024 Picasso.ai — Remote, USA • Designed and developed a proprietary autodialer software tailored for insurance sales teams • Integrated CRM functionality, agent-based call routing, and real-time analytics dashboards • Gamified the interface to increase agent engagement and productivity • Improved daily agent outreach by 30% and reduced call delays by 40% • Led both frontend and backend development with a focus on scalable architecture Jul 2020 – Present Technology Consultant & Creative Advisor AAA Systems — Los Angeles, CA • Appointed Creative Advisor for future-tech initiatives focused on AI and automation. • Consulted on external projects, offering solutions across software architecture, network systems, and AI strategy • Oversaw a team of 25+ engineers delivering projects in cybersecurity, full-stack development, and cloud infrastructure. • Successfully maintained a track record of zero project failures over 5+ years of consultation and delivery Nov 2023 – Present Trust Advisor Vault-Tec Industries — Los Angeles, CA • Provide strategic guidance on technology investments across the company’s portfolio, including real estate, media, finance, insurance, and software ventures • Advise executive leadership on risk management, digital transformation, and longterm tech infrastructure planning • Conduct due diligence on emerging technologies to inform investment decisions and innovation strate Mar 2015 – Nov 2018 Mar 2015 – Nov 2018 Production Engineer Twitter — Los Angeles, CA • Led root cause analysis for complex production issues, identifying and resolving performance bottlenecks, software bugs, and system inefficiencies. • Managed real-time system monitoring and incident response, quickly addressing performance issues to minimize downtime and ensure seamless user experience • Worked closely with software engineers, data scientists, and infrastructure teams to design and implement efficient solutions to improve product performance and user experience. Creative Specialist Arch Telecom — Orange County, CA • Designed visually compelling marketing materials, digital assets, and in-store displays that elevated the Arch Telecom brand across multiple platforms. • Juggled multiple projects and tight deadlines with strong organizational skills, delivering high-quality creative work on time and within budget. • Developed creative content and strategy for T-Mobile and Sprint retail stores EDUCATION • Certificate in AI and Machine Learning, 2023 Caltech - 2023 • Certificate in Marketing and Promotions Santa Monica College - 2015 • Master of Fine Arts: Playwriting and Screenwriting University of California, Los Angeles - 2014 • Bachelor of Arts: in Creative Writing California State University, Long Beach - 2012 PROJECTS Picasso.ai Autodialer System • Developed a cloud-based SaaS autodialer platform for insurance agents • - Integrated CRM, VoIP, auto-callbacks, lead tracking, and gamified UI • - Scaled the platform for large call volumes with real-time reporting tools Home Movie • Creator and Director of an independent production and publishing house • - Built a digital platform for weekly content combining film, music, and storytelling