Alfredo Alejandro Gutiérrez Castrillo
Identity Card:-V
OBJECTIVES
Goal-oriented with experience in technical support, recruitment and management. Looking to
be part of the company for the long term and planning to grow with the company.
EDUCATION / CERTIFICATES
Highschool Diploma 2015
PROFESSIONAL EXPERIENCE
Interactive Contact Center
Position:VRI/OPI Interpreter
Responsibilities:
• Interpreting calls between English and Spanish speakers.
•Maintaining HIPPA compliance regulations as well as Interpreting Medical video
and Voice calls.
Work Period: March 2024– December 2024.
WorkBeterNow
Position: Service Coordinator (Client)
Responsibilities:
• Assign projects and tasks to employees and follow up with them to ensure
completion.
• Provide feedback to agents regarding their interactions with Customers.
• Participate in and occasionally organize calibration meetings with Leadership
and other members of management.
• Classify incoming emails/calls to our office and assign them as Projects/Tickets
to agents.
• Monitor and study the volume of calls/work and assign projects throughout the
week in a strategic way.
Work Period: Dec 2021 – June 2023
ACCEDO TECHNOLOGIES
Position: Junior Recruiter
Responsibilities:
•
Provide support to companies that required assistance by recruiting
staff.
•
Schedule appointments with applicants.
•
Manage the accounts receivable inbox when working with the
finance team
Work Period: 2021 – 2021
ONELINK BPO
Position: VoIP/QoS Specialist
Responsibilities:
•
Troubleshoot difficult network issues and hardware issues by trying
different steps to diagnose the problem.
•
Provide technical support to VIP customers.
•
Provide consultative support to Level 1 agents and take escalations.
•
Occasionally, assist with quality control evaluations and provide
appropriate feedback sessions.
Work Period: 2018 – 2020
CONCENTRIX CORPORATION
Position: Tech Support Representative
Responsibilities:
•
Assist customers with technical issues they were experiencing on
their game consoles/PCs.
•
Occasionally assist newer employees as a mentor.
•
Assist with billing-related inquiries.
Work Period: 2018 – 2018
SITEL S.A
Position: Customer Service Representative
Main Responsibilities:
•
Assist customers with billing-related issues. This particular
campaign I worked for was a bank and I was part of the credit card
team.
•
Occasionally help customers get in touch with vendors they had
payment problems with or had questions about.
Work Period: 2016 – 2018
STRENGTHS AND COMPETENCIES
Goal-oriented
Troubleshooting
Critical thinking
Proactive
---------------------------------------------------Alfredo Alejandro Gutierrez Castrillo
Email:-Phone number: Cel- Tigo
