PROFILE
Business Admistration degree student at
Universidad Sergio Arboleda.
Strengths in computer programs, sales,
graphic design, languages, photography,
audio- visual content.
Soft Skills (persuasive, adaptability,
creativity, communication, teamwork,
writing and oratory).
Orientation towards analysis, problem
ACADEMIC FORMATION
Business Administration Student
Universidad Sergio Arboleda
2020- Coursing
Web Developer Course Certification
NextU Academy 2021- Coursing
Graphic Desing Course
Certification
NextU Academy 2021- Coursing
Tech. in Administrative Asistance
SENA (servicio nacional de aprendizaje)
2016 – 2017
solving, critical thinking, taste for constant
Entrepreneurship Course
Universidad de Boyacá, Aug.- Nov. 2017
learning.
Multitasking, determined, persevering,
commited.
LANGUAGES
✔ ENGLISH
✔ SPANISH
Basic use of office tools
SENA (Servicio Nacional de Aprendizaje)
January 2017 - November 2017
WORK EXPERIENCE
PARICUS CONTACT CTR. SOLUTIONS:
CONCENTRIX SERVICES:
ROLE: Bilingual Cust. Service Agent
ROLE: Bilingual Cust. Service Agent
FUNCTIONS: Customer care and sales
agent of an US government program
handling account service assitance and the
sales promotion for new applicants.
FUNCTIONS: Responsible for the technical
support, requests, concerns and financial
management of services and plans acquired
by users of the telecommunications company
AT&T.
DURATION: Feb. 2022 – February 2023
DURATION: June 2019 – December 2019
TELEPERFORMANCE SERVICES:
CARRY & BUSINESS SAS:
ROLE: Advncd. tech supp. and sales agent
ROLE: Foreing Trade Assistant
FUNCTIONS: Advanced Technical support
and sales agent in charge of resolve different
tasks related with troubleshooting, billing,
customer care and product sales of the Vivint
Smart Home security service.
FUNCTIONS: Communication and
connection with foreign companies to import
and export car parts products to be marketed
by the company around the country.
Promoted as Team leader for 3 months
FUNCTIONS: Leader in charge of taking
care of agents metrics performance and
protocol monitoring.
DURATION: Feb. 2021 - December 2021
DURATION: June 2018- October 2018
