Alejandro D'amico

Alejandro D'Amico Bogotá D.C, Colombia Phone: (- | WhatsApp: (- Email:- Professional Summary Highly experienced international business leader with expertise in expanding global market presence, strategic partnerships, and revenue growth. Dedicated customer service professional with extensive experience in remote support, customer assistance, and communication. Skilled in project management, cross-cultural communication, and fluent in Spanish, English (C1), and Italian (B2). Seeking to leverage my global business and marketing expertise in a challenging new role. Professional Experience Remote Chief of International Affairs and Marketing MK GLOBAL IP, Wyoming, United States Montoya Kociecki Asociados, Bogotá, Colombia May 2019 – Present - Expanded firm’s global market presence by 65% through strategic partnerships and marketing initiatives. - Developed and implemented marketing strategies that resulted in a 45% increase in revenue within 2 years. - Ensured compliance and managed risk for international business operations, leading to zero compliance issues. International Business Counselor and Spanish Translator Multiple Chinese Companies (NDA Confidential), Xi'an, Hancheng, Shenzhen, Hong Kong, Macau November 2017 – August 2018 - Facilitated market entry for clients, contributing to a 10% market share increase in targeted regions. - Enhanced global business strategies and ensured accurate translations for legal and business documents. Products Distribution & Logistics Manager CELIVECA, Caracas, Venezuela October 2013 – January 2017 - Optimized distribution processes, reducing delivery costs by 12% and improving delivery times by 30%. - Streamlined inventory management, achieving a 15% increase in inventory turnover rate. Store Manager and Sales Executive DECOMARSALA, Caracas, Venezuela September 2010 – August 2013 - Increased store profitability by 18% through sales optimization and marketing campaigns. - Expanded client base by 25%, driving consistent year-over-year sales growth. Executive Sales for Macro Clients ACUAPRO C.A, Caracas, Venezuela June 2007 – August 2010 - Achieved the sales targets increasing profit by approximately 15-25% each year. - Enhanced large-scale customer satisfaction through a personalized and effective service. This improved client retention by 40%. Retail Services, Customer Experience and Assistant to Administration ACUAPRO C.A, Caracas, Venezuela June 2004 – June 2007 - The customer satisfaction was improved by addressing inquiries promptly and ensuring a positive first impression. - Enhanced store presentation, ensuring products were visually appealing to customers. - Gained administrative efficiency by assisting in daily operational tasks and improving coordination between departments. Education Santa María University Business Administration | September 2011 – December 2016 Metropolitana University Corporate Economy | July 2006 – December 2011 Skills - Leadership & Team Management - Inbound/Outbound Call Management - International Business Development - Project Management - Cross-Channel Communication (Phone, Email, Chat) - Strategic Partnerships - Business Negotiation - Customer Retention & Upselling Strategies - Logistics and Supply Chain Optimization - Cross-Cultural Communication - Time Zone Coordination & Virtual Collaboration Languages - Spanish (Native) - English (C1 - Advanced) - Italian (B2 - Intermediate)