Alejandro Cárdenas Carlos
MANAGER | IT SERVICE DELIVERY & OPERATIONS
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linkedin.com/in/alejandrocardenas-026a6357
PERSONAL STATEMENT
2704 Orense St Hda Camila,
Chihuahua Chih. México
Chihuahua, Chih.
México
IT Leader with experience in optimizing IT strategies and systems to drive business performance and operational efficiency.
Passionate about understanding the broader organizational landscape to deliver tailored solutions that align with business
objectives. Promoting collaborative teams following corporate values and ethical standards.
Leadership roles:
Director of Cybersecurity Center, Chihuahua Futura-DESEC (2023-Present).
Director of IT Committee, INDEX Chihuahua (2023-Present).
WORK EXPERIENCE
IT & OT Manager (Bell Mexico)
From May 2020 to Feb 2025
• Integrated IT & OT departments to drive the development and implementation of innovative technology solutions
that enhance operational efficiency.
• Optimized shop floor operations by designing and deploying tailored IT solutions, leveraging Power BI dashboards
(3DM) for visual factory initiatives, and implementing virtualization projects like iGel to improve productivity and
reduce costs.
• Ensured compliance with Bell & Textron corporate IT policies, including cybersecurity, end-user protocols, IT
infrastructure management, and vendor relations, aligning local operations with corporate standards.
• Contributed to local management strategies, including active participation in the 4DX methodology, HPT’s and
Shingo Award applications to drive continuous improvement and operational excellence.
• Oversaw Facilities & Maintenance operations, managing building administration, and the upkeep of machinery and
equipment to ensure optimal operational performance, including CDMX sales Office.
• Managed IT/Facilities budget and headcount, ensuring resource allocation aligned with organizational goals and
operational efficiency.
Achievements:
• Bell Corp. Pioneer Award for Safety: Implementing an automation solution under $2,000 dlls, ensuring full
compliance with OSHA requirements while minimizing cost (2024).
• Filler Station: Automated the manufacturing process, eliminating filler operation time and reducing it from 30
minutes to zero, significantly increasing production efficiency (2022).
• Collaboration Robot "DAS": Designed and implemented a custom COBOT for drilling operations, a unique solution
not available in the market, enabling novice workers to perform tasks at an expert level (2021).
• Implement control for laptop devices: Defined and enforced corporate laptop usage policies for off-site operations,
ensuring compliance with IT security protocols and local HR guidelines, eliminating gate revisions (2021).
• Super Market Kanban: Optimized shop floor material delivery, reducing lead time from 1 day to 10 minutes, and
minimizing inventory at the point of use for greater operational efficiency (2020).
• BOTS expansion: Developed and implemented a material delivery flow solution for supplier facilities, reducing lead
time from 1 week to 1 day and enhancing supply chain efficiency (2020).
• Achieved the first-ever perfect score in the Mexico location during the FM Global Audit (2023).
IT Site Leader (Bell Mexico)
From Nov 2015 to May 2020
• Managed local operational requirements, collaborating with corporate IT teams, and third-party vendors to
ensure alignment, security, and user experience.
• Optimized IT service delivery, ensuring rapid response times from external support teams to address the needs
of local users and minimize downtime.
Achievements:
• Led SAP implementation in Mexico, coordinating cross-functional teams across preparation, data cleansing,
migration, go-live, and post-support phases, ensuring a successful deployment (2019).
• BOTS: Designed and implemented a solution to tracking electrical harness fabrication, transforming a weekly
task into a daily, paperless activity (2019).
• Improved shop floor material flow by developing a local application for chemical usage and dispatch, ensuring
on time material delivery at the point of use (2017).
• Achieved $10K savings through strategic IT equipment and service leasing, optimizing IT costs (2016).
IT Administrator (Visteon of Mexico General Offices)
From Jul 2010 to Nov 2015
• IT Administrator responsible for managing and resolving issues with Windows & SQL Servers, local and remote.
• Managed small to medium-sized IT projects, ensuring timely and efficient execution and delivery.
• Implemented ITIL-aligned procedures to enhance IT customer service management.
• Documented IT procedures to standardize practices and maintain knowledge consistency across teams.
Achievements:
• Led the migration of Windows Servers to VMware, also SQL & IIS across 4 facilities.
• Support supplier implementation for Panasonic production lines, ensuring integration with IT systems.
• Reduced local ticket issues by 25% by developing and implementing Top-Ten Troubleshooting guides.
IT Administrator (TRW Chihuahua Operations)
From Mar 2006 to Jul 2010
• Responsible to support IT Operations: 2 plants, 1 distribution center, and 1 warehouse located in El Paso TX.
• 24/7 Data Center Operations management, ensuring high availability and uptime.
• SOX Audits and Six Sigma projects to keep compliance and drive continuous improvement.
• Windows Server Administration (2003 & 2008) in both local and VMware environments.
• SQL Server Administration (2000 & 2005), ensuring database performance and reliability.
• Technical Support for Dell and Cisco equipment, including servers, SAN, switches, and access points.
Achievements:
• Network Implementation Leader for wiring, switching & WAP configuration, at a distribution center.
• Participated in the installation of a new data center, ensuring a smooth transition to 45 servers.
EDUCATION
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Master of Information Systems (Degree), Universidad Autónoma de Chihuahua (From 2008 to 2011).
Computer Systems Engineer (Degree), Instituto Tecnológico de Chihuahua II (From 1997 to 2001).
PERSONAL INFORMATION & SKILLS
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Married with two children.
Strong communicator and collaborative leader, driving results through teamwork and innovation.
Proactive in optimizing processes and resolving technical issues efficiently.
Proven project manager with experience delivering IT initiatives on time and within budget.
Enthusiastic bass player.
Extroverted and energized by building connections and engaging with diverse teams.
COURSES & TRAININGS
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ISO 27001 Foundation, Jul 2023, provided by Certiprof.
SCRUM Master, Nov 2022, provided by TICHER Institute-IT Cluster CUU.
Coaching certification program, December 2018, provided by Reencuadre.
Emotional Intelligence, June 2016, provided by Guillermo Martinez.
ITIL 2011 Foundation, provided by Simplilearn (Online), August 2014.
PMP Training, provided by Simplilearn (Online), July 2014.
