Alejandra Sandulescu

ALEJANDRA SANDULESCU- • - •- SUMMARY OF QUALIFICATIONS EDUCATION • 11 years’ experience providing excellent Customer Service. RAFAEL URDANETA UNIVERSITY - MARACAIBO, VENEZUELA • Outstanding communicator, verbally and in written form, with proficiency in negotiations and presentations. Bachelor of Science in Computer Engineering, Apr. 2008 CARIBBEAN INTERNATIONAL UNIVERSITY - CURAÇAO, CURAÇAO • Efficient, punctual, proactive, multi-tasking and dynamic. Completed coursework towards Master in Science Management, Sep. 2012 • Innate ability to lead, teach, connect, and work with others. • Bilingual: C2 English, Native Spanish, and A2 Portuguese. BERLITZ LANGUAGE CENTER - PANAMA, PANAMA Language Instructor Training, Jul. 2013 • Analytical and creative talents to assess all aspects of a situation, and handle it efficiently and effectively. WORK EXPERIENCE ORACLE Deal Specialist - EMEA Deal Management, SSC Iberia License Drafting ROMANIA, BUCHAREST October 2015 - Today • Drafting complex contracts for the IBERIA License LoB (and Cloud Managed Deals). Also, offering support to other Teams in English, French and Italian, with broad experiences in ULAs, MDA/ISV deal models, Oracle Agreements and order models. • Solid Oracle Business Practices knowledge, to provide info and guidance to Stake holders, evaluate their Requests and approvals. • Obtained the “Going Above and Beyond” and “Bringing Out the Best” Awards regionally, and the “Rising Star” Award at Department Level for excellent performance, handling high complexity deals with stake holders and exceeding expectations. • Gained extensive knowledge on all complex deal types, with the ability to create non-standard wording engaging other departments, and providing input to stake holders on how to proceed with approvals and non-standard order models to suffice client’s requirements and comply with Oracle’s policies and best practices. • Creator and Project Leader of the Deal Management Exchange Program and the Spanish Club project, handling all aspects of the projects planning and execution with a small team of collaborators. Also, part of the Newsletter Team, and participant in the Deal Management Leadership Academy (to be graduated in July 2017). • Planner and deliverer of the License Deal Management New Hires Training for Migrations, Upskilling Trainings for MDA Deals Concept, MDA Deals Intermediate and Linux (also, being a point of contact at department level for Linux deals, having created Linux “ULA” (USA) Template, improved presentation material, approvals advising and adaptation of available license deals language to Linux specifics). BERLITZ LANGUAGE CENTER Language Instructor PANAMA, PANAMA June 2013 - April 2015 • Taught English and Spanish as a second language to adults and children with excellent result rates and positive feedback. • Built customer base of over 50 private students through excellent recommendations and self-promotion of my services. • Adapted class methodology and materials to each student, according to age, needs and preferences. • Focused on high profile students from P&G, NESTLE, HEINEKEN, SONY, THE WORLD BANK, MAERSK LINE, and others. • Pearl Island project, traveling 40 nautical miles to teach English language to the native residents of the island 12hrs. per day. 1 CENTRO INTERCULTURAL Agent of Studies Abroad MARACAIBO, VENEZUELA November 2011 - April 2013 • Liaison with language centers all over the world, such as ELS, EUROCENTRES, KAPLAN, Boston University, and many others. • Agency representative in international events (English UK Fair, British Council) negotiating partnerships and commission rates. • Office Manager duties during General Manager absence, managing suppliers, expenses accountancy, maintenance and events. • Conferred with customers in person, telephone and email, providing guidance about our services to select the best option for them. • Helped over 100 customers to get accepted in the programs they were interested in, to obtain the required visas, plan their living conditions abroad, and attain financial help from the Venezuelan government and other institutions. DATAONE TECHNOLOGIES CORP. Senior Tech Support Level III (Remotely, from Venezuela for) CHICAGO, USA September 2009 - November 2011 • Provided Customer Tech Support to over 1000 hosting clients, in English and Spanish, through phone, chat, PC control, and support tickets. • Offered Support in server collapses, massive data migrations, data center relocation, and hacking attacks; with problem solving, designing preventive measures, and effectively communicating with clients affected by downtime and DNS propagation. • Training, supervising, and assisting newer members in the Tech Support Team, and working with the Web Design team in hosting projects. • Created internal and public Knowledge Data Bases, documenting problems encountered, solutions and procedures, in both English and Spanish. • Gained vast knowledge in Linux Servers, DNS, WHMCS, WHM, Parallels Plesk, Centova, Enkompass, Vision, Joomla, Wordpress, and more. PABLO FRANZO, BUSINESS COACH Webmaster (Remotely, from Venezuela for) BARCELONA, SPAIN January 2010 - November 2011 • Created and managed content for website, blog, YouTube channel, and all other social media profiles, according to customer specifications. • Implemented backup/recovery protocols for disaster recovery, using remote servers, monitoring intrusions/attacks, and other security breaches. RAFAEL URDANETA UNIVERSITY Scholarship Student MARACAIBO, VENEZUELA April 2004 - April 2008 • Awarded with a work scholarship, working in the IT Department of the University. • In charge of webpage maintenance, tech support to 200+ users, LAN and PC installation for computer labs, library, offices, and such IT activities. • Organized and imparted a 40 hour community service course, focused on MS Office, basic Hardware, Software and Internet knowledge. 2