Alejandra Sanchez

ALEJANDRA SANCHEZ Calle del Carmen #2, Torre Florencia, 5C, Naco, Santo Domingo, Dominican Republic-- EXPERIENCE SEPTEMBER 2019 – MAY 2023 OPERATIONAL TRAININGS SUPERVISOR, ALTICE DOMINICANA Coordinate the day-to-day operations of all trainings for Altice employees and associates. Supervise a team of 5 trainers and 1 coordinator, who provide commercial products and services trainings and onboarding for new and existing sales employees. Manage and track the learning program with Coursera. Prepare the annual training plan for the various programs within the company. Manage the Commercial Certification Program, including choosing the content and learning materials. Prepare performance reports of all completed training courses, as well as monthly advance reports of ongoing training programs, and monthly knowledge evaluations. Prepare and monitor the Trainings budget. SEPTEMBER 2017 – SEPTEMBER 2019 TRAINING AND DEVELOPMENT COORDINATOR, CEMEX DOMINICANA Responsible for the coordination of all employee trainings, based on the actions proposed in their development plans. Responsible for choosing the content and suppliers, as well as coordination and monitoring of the internal leadership development program. Provide support in the implementation and monitoring of regional training initiatives. Coordinate and monitor private language classes for executives and group English classes for company employees. Prepare and monitor the Trainings budget. Prepare monthly reports to monitor internal training programs. Assignment of courses in virtual learning platform. MARCH 2017 – JULYO 2017 SR. BENEFITS COORDINATOR, ALTICE DOMINICANA Responsible for the coordination of employee activities, such as Mother’s Day Fair, Father's Day Fair, Back to School and Health Fair, among others. Negotiation with suppliers to identify complementary benefits for employees, such as discounts in stores, restaurants, and language academies. Place purchase orders for the Human Resources department. JANUARY 2013 – MARCH 2017 SR. TRAININGS COORDINATOR, ALTICE DOMINICANA Responsible for the preparation and development of training programs for the Sales and Service School (both for Altice employees and associates’ sales employees) and the Technical School. Coordinate and monitor private language classes for company executives. Coordinate and monitor all training programs requested by the different areas of the company. Communicate with course participants and immediate supervisors, regarding all logistics information and details of the courses. Organize the annual certification activity for internal Commercial training programs. Prepare and monitor the Trainings budget. Place purchase orders for the Training area. Prepare monthly training reports and KPIs. MAY 2010 - JANUARY 2013 TRAININGS COORDINATOR, BEPENSA DOMINICANA Prepare the annual training plan, alongside department heads and supervisors. Follow up on the annual training plan. Negotiate and coordinate with suppliers regarding the registration and participation of employees in external courses. Prepare and monitor the compliance with the on-boarding programs for middle managers. Follow up on the training plan for internal instructors. Process suppliers’ payments. Communicate with course participants and immediate supervisors, regarding all logistics information and details of the courses. Prepare and monitor the Trainings budget. NOVEMBER 2007 – MAY 2008 QUALITY CONTROL SUPERVISOR, PRONTO ENVIOS Supervise the daily activities of 4 representatives in the Quality Control department. Resolve customer conflicts. Manage the cancelation process for expired and incorrect money orders. Change status information on paid money orders. APRIL – MAY 2008 CUSTOMER SERVICE REPRESENTATIVE, PRONTO ENVIOS Answer calls from customers regarding the status of their money orders. Contact customers to confirm the delivery address for money orders. Contact money order providers in the delivery country to determine the status of unpaid money orders. EDUCATION 2009 BACHELORS’ IN BUSINESS ADMINISTRATION, PONTIFICIA UNIVERSIDAD CATÓLICA MADRE Y MAESTRA (PUCMM), SANTO DOMINGO, RD. 2009 BACHELORS’ IN SCIENCE IN INTERNATIONAL BUSINESS, CO-MAJOR IN MARKETING , ROCHESTER INSTITUTE OF TECHNOLOGY (RIT), NEW YORK, USA. 2