ALEJANDRA PATIÑO
• Senior Enterprise CS Manager •
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43 Cliff Road, West Milford NJ 07480
ABOUT ME
More than 5 years of experience within the SaaS industry, engaging with clients and driving their success.
Driven to understanding customers’ needs and requirements to promote satisfying solutions. Expertise in
assuring a smooth relationship, serving as a link between key customers and internal teams.
Passionate about traveling and understanding new cultures; have lived in 4 countries and worked in all of
them.
EXPERIENCE
June 2021
Today
ConfigureID SaaS - Astound Commerce (E-Commerce - 3D - AR - Configurator)
Senior Client Success Manager
• Building relationships with VPs and C-level executives at some of our highest revenue clients
(Fender, Michel Kors, Adidas, Moncler, Jimmy Choo, and more) Responsible for a 1M+ ARR client
portfolio.
• Expanding the relationships with existing customers by continuously proposing solutions that
meet their objectives
• Create and maintain relationships with suppliers and serve as the point of contact for matters
concerning contracts and project services.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using
key account metrics
• Own the commercial relationship, targeting revenue retention and appropriate growth
expectation.
November 2019
June 2021
Virtuagym SaaS (Fitness SaaS start up, 200+ employees)
Enterprise Customer Success Manager / Team lead
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August 2017
November 2019
Perform as the strategic advisor to the main Key Accounts.
Lead and oversee activities of the USA key account management department.
Lead the department in assessing, clarifying, and validating consumer needs on a regular basis.
Play a mentorship role to key personnel in the account management department.
Senior Customer Success Manager
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Ensure retention of the expected revenue for customers each year.
Understanding clients' business issues to ensure the best possible solutions.
Lead the renewals process for existing customers
Successfully onboarded 100+ accounts.
SKILLS
• Strong communication and interpersonal skills.
• Adaptable
• Commercially Focused
• Empathetic
• Proactive
LANGUAGES
Portuguese- Fluent
English - Native level
Spanish - Native
