Alejandra
GONZALEZ
VIRTUAL ASSISTANT
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE/TEAM LEADER/ SUPERVISOR
ABOUT ME
Currently looking for a company that can
offer a full time position. Over the past
year, gain experience developing
multiple competencies such as customer
service, teamwork, and communication
skills. For now, I am looking to work full
time for an organization that can offer
opportunities to develop management
skills.
CONTACT
Best leads solutions (Call center)
July 2019 – April 2021
Tasks carried out:
* Calls to customers to verify information
* Control of customer lists
* Assignment of clients to other agents
* Training for new staff
* Interviews
* Data Entry
* Monitoring of live calls
* Live transfer
* Data entry
* Verify information
VIRTUAL ASSISTANT
T&D assistant S.A Freelancer company
2021 – 2021
Tasks carried out:
--
Venezuela
TOOLS
Adobe Photoshop
Google Suite
Google Sheets
Slack
Canva
IDIOMAS
Spanish
English
French (begginer)
* Calls to customers to verify information
* Create advertising images for clients
* Send messages with specific information about a property
* Control of customer lists in Excel
* Live transfer of clients to realtors who can help them solve their
doubts.
* Assignment of clients to other realtors
*Verification and updating of customer history
* Clarify doubts to clients
* Schedule appointments with clients
SALES REPRESENTATIVE AND LEAD GENERATOR
Real estate Investors-
Tasks carried out:
* Calls to homeowners and ask if they wanted an offer for their
property
* Data entry
* Receive calls on Xencall
* Meetings with the team to share information
* Control of transfers
SCHOOL EDUCATION
BACHELOR
Bachelor of Arts: U.E College private Maturin-
LANGUAGES
Foreing languages,Embajada francesa-
