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Alejandra Garcia
EXPERIENCE
June 2021 – October 2021
Booking Agent. BeAire Spa | Tenerife, Spain
• Managing individual and group reservations.
• Personalized customer service via email, Zendesk chat and telephone on
an international level.
• Solving and overseeing any possible issue that our clients might run into.
• Promotion and optimization of retail sales (up-selling)
--38430, Tenerife Spain
SUMMARY
Results-focused IT professional
with strength in MS SQL, Relational
Databases and Web Services.
Proactive leader with strengths in
communication and collaboration.
Proficient in leveraging Business
Continuity and Disaster Recovery
to promote ceaselessness of
services and effective transitions.
Adept at managing concurrent
objectives to promote efficiency
and influence positive outcomes.
SKILLS
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PRINCE2
Relational Databases
Microsoft Access Advanced
Macros and Visual Basic for
Applications (VBA)
Microsoft SQL
Oracle SQL
Citrix
Active Directory Windows 2003
XML
ITIL
Disaster Recovery
Business Continuity
Cybersecurity
October 2020 - March 2021
Remote Customer Service Advisor HRGo Recruitment Agency |
Liverpool, England
• Dealing with inbound and outbound calls for a variety of
customers/contacts
• Diagnosed and troubleshot service issues to enhance customer
satisfaction and prevent call escalation.
• Interacted with over 60 customers per shift to provide and process
information in response to inquiries, concerns and requests about their
accounts.
April 2018 - August 2019
Area Manager Alpha Living | Bromborough, England
• Supervised 10 employees to ensure optimal productivity.
• Reduced void properties by 2% through standardizing process and
procedures.
• To lead all aspect of operational housing management and support
functions
• To improve performance in all areas of housing management including
arrears, void management, estate management, tenant involvement,
rents and service charges, lettings and other related tasks
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April 2009 - August 2017
Franchisee Business Owner Ty-Casa Limited trading as Belvoir
Stoke-on-Trent | Stoke-on-Trent, England
In 2009 I opened a residential letting estate agency in Stoke-on-Trent. As
a franchisee and business owner of Belvoir Stoke-on-Trent, I was
responsible for the overall performance of the business and my
responsibilities included:
• Financial Management of customer's accounts and business account
• Financial Projection of the business and reports to banks, HM Revenue
& Customs, business accountant, etc
• Recruitment and management of staff
• Generation of Marketing Plans and materials to promote business
• Daily Operation of Letting Properties on behalf of our customers and
management of properties and tenancies.
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WEBSITES
https://www.linkedin.com/in/alejand
raghernandez/
October 2007 - April 2009
Service Readiness Manager Barclays – Global Service Delivery –
GRCB Technology | Knutsford, England
https://www.facebook.com/Alejand
ra.GarciaHernandez/
• Manage and Coordinate the SRM (Service Readiness Management)
Demand across business clusters. Carry out Service Impact
Assessment on new projects.
• To ensure service management principles are embedded into projects
from the start whilst following consistent Barclays GRCB Technology
processes.
• To ensure that the service and solution are handed over to the BAU
(Business As Usual) service areas in an efficient and speedy way.
March 2006 - October 2007
I.T. Service Continuity Specialist Barclays – Global Service Delivery –
GRCB Technology | Knutsford, England
• Plan, manage and report on End-to-End IT Disaster Recovery testing
for critical financial systems across Mainframe, UNIX, Tandem and
Windows infrastructure.
• Report to key business stakeholders on Service Continuity capability in
relation to requirements highlighted by Business Impact Analysis.
• Forged links with the Spanish arm of the Bank and assisted with the
implementation of Service Continuity processes in Spain.
January 2002 - March 2006
Wintel Infrastructure Engineer Unilever Europe I.T. - Wintel Team.
Service Delivery Department | Ewloe, Wales
January 2000 - January 2002
Information Systems Developer Halton College. MIS Department. |
Widnes, England
EDUCATION AND TRAINING
June 2004
Bachelor of Science | Computing and Combined Studies
Liverpool John Moores University, Liverpool.
June 2000
BTEC Higher National Certificate in Computer Studies
St. Helens College, Saint Helens.
May 2021
Specialist in IT Security
Femete
October 2005
MS2282a Designing A MS Windows 2003 Active Directory and
Network Infrastructure
MS2278 Planning and Maintaining a Windows 2003 Net Infrastructure.
Parity Training
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September 2005
Foundation Certificate in IT Service Management
The British Computer Society
March 2003
Level 1. Windows 2000 Server and Active Directory.
Level 2. Windows 2000 Server and Citrix.
Platform Consultancy Services
May 2002
Building XML-based Web Applications.
Xpertise Training
March 2001
System Administration For Microsoft SQL Server 7.0
Dolphin Computer Services
LANGUAGES
Spanish: First Language
English:
Proficient
C2
