ALEJAH ILDEFONSO BAGCAL
LOCAL ADDRESS
:
435 Phase 3B Bagong Silang Angeles City, Pampanga, Philippines
EDUCATION
COLLEGE
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
TARLAC STATE UNIVERSITY
SAN VICENTE, TARLAC CITY
2008 – 2012
SECONDARY EDUCATION
BALAOANG
PANIQUI, TARLAC
2004 – 2008
PRIMARY EDUCATION
BALAOANG ELEMENTARY SCHOOL-
WORK EXPERIENCES
POSITION: FREELANCER
JANUARY-
DUTIES:
● DROP SHIPPING/ Ebay Listing/Shopify Management- Nostalchicks.com
● DISPATCHER – Pristine Connections LLC, Indian Logistics
● LEAD GEN/DATA SCRAPPING- CYINT LLC
● CUSTOMER CHAT SUPPORT- Westlouis.com, Signaturefaucet.com, charliesdrawings.com, fansidea.com, TheWarmy.com,
Skiguards.com, NordicsComfort.com
● TECH SUPPORT - Databeys
● VIRTUAL ASSISTANT/INVENTORY- Kimani Modeling Agency, FastPromoUSA.com
● ADMINISTRATIVE ASSISTANT- onetwothree.com
● DATA ENTRY- Zschool.com
● Program Manager- Translateswift.com
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POSITION: OFFICE ASSISTANT
TEMPLEWIN CORPORATION
JANUARY 2017-NOVEMBER 2020
DUTIES:
● FILES DELIVERY RECEIPT AND REPORTS
● REPLY TO EMAILS AND HANDLE CUSTOMER INQUIRIES
● TYPE INVOICES
● ACTS AS SALES PERSONNEL INSIDE THE BRANCH
● ORDER PROCESSING
● CUSTOMER SERVICE
POSITION: OFFICER-IN-CHARGE
R-CILAS TRADING CORPORATION
NOVEMBER 2014 – JANUARY 2017
DUTIES:
● ENSURES DELIVERY ACCURACY VERSUS SYSTEM
● ACTS AS SALES PERSONNEL INSIDE THE BRANCH
● ORDER PROCESSING
● CUSTOMER SERVICE
POSITION: BRANCH STAFF/WAREHOUSE CUSTODIAN
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AVON COSMETICS INC. – PANIQUI BRANCH
(JUNE 2013 – NOVEMBER 2014)
BRGY SAMPUT, PANIQUI, TARLAC
DUTIES:
● ACTS AS A RELIEVER ON CASHIERS
● CONDUCTS RANDOM CHECKING OF WAREHOUSE STOCKS FOR QUARTERLY AUDIT
● RECEIVES DAILY DELIVERY STOCKS FOR THE BRANCH
● CUSTOMER SERVICE
SKILLS
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KNOWLEDGEABLE IN MICROSOFT OFFICE.
CAN WORK UNDER PRESSURE WITH GOOD WORK ETHICS.
CAN WORK IN FAST-PACED ENVIRONMENT.
ADAPTABLE AND FLEXIBLE AS AN INDIVIDUAL.
HAS GOOD ORAL AND WRITTEN COMMUNICATION SKILL.
HAS A STRONG CUSTOMER SERVICE
TRANSACTION DATA ENTRY
EMAIL SUPPORT
CHECKING ORDER STATUS
FOLLOWING PROCEDURES
ANSWERING PRODUCT QUESTIONS
ORDERS TRACKING
PURCHASE ORDERS
INVENTORY MANAGEMENT
SHOPIFY, ZENDESK, ZOHO, CRM, ALIEXPRESS, GORGIAS and SO ON
ALEJAH ILDEFONSO BAGCAL
I certify that all information above is true and correct.
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