ALEIXOES MATEO BOLIGAO
81 M.L. Quezon Ave. Poblacion Teresa, Rizal
Mobile No--OBJECTIVES:
To be able to contribute my knowledge and skills by working with the great sense of responsibility, dedication and hard work such that whatever expertise will be used to broaden my knowledge in my professional industry.
WORK EXPERIENCE:
IBM DAKSH BUSINESS PROCESS SERVICES PHILS. INC.
CSR/TSR- Sprint
Job Description/Responsibilities:
To help the customers resolve issues on their billing/phone/internet by providing troubleshooting, resolve issues and excellent customer service.
30THFlr. PBCom Tower, Makati City
November 30, 2009- September 02, 2010
Eligibility Advisor/TSR- Apple
Job Description/Responsibilities:
To check warranty of every Apple products for troubleshooting and resolve issues.
EDSA Square, Pasig City
September 07, 2010- July 05, 2011
Eligibility Advisor- Apple
5thFlr. Hanston Square Bldg., Pasig City
July 06, 2011- July 15, 2012
STREAM GLOBAL SERVICES
TSR- Windows 8
Job Description/Responsibilities:
To help the customers resolve issues on their desktop/laptop/internet by providing troubleshooting, resolve issues.
2/F Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City
September 12, 2012-December 11, 2012
CSR/TSR- Sirius XM Satellite Radio
Job Description/Responsibilities:
To provide solution for billing/satellite radio/internet radio issues thru troubleshooting and issue resolution
2/F Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City
December 12, 2012-March 3, 2013
CONVERGYS PHILIPPINES
CSR/TSR/Elite- Sirius XM Satellite Radio
Job Description/Responsibilities:
To provide solution for billing/satellite radio/internet radio issues thru troubleshooting, issue resolution and serve as the last tier of support.
2/F Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City
March 4, 2013-June 30, 2015
TRAININGS AND SEMINARS ATTENDED:
RADIO PHILIPPINE NETWORK
Continuity Switcher and VTR Department
On-the-job training
June 19–October 7, 2006
MICROCONTROLLER
SECES, T.I.P Quezon City
September 14, 2006.
EDUCATIONAL BACKGROUND:
Informatics Manila Campus- Computer Hardware Servicing (NC II)
2nd Floor Isabel Bldg., España Manila
September 2009
Technological Institute of the Philippines- BS ECE
938 Aurora Boulevard, Cubao, Quezon City
April 2007
Antipolo Lady of Lourdes School
Circumferential Road, AntipoloCity
March 2000
PERSONAL INFORMATION:
Nickname: Basti
Date of Birth: July 6, 1983.
Height: 5’10
Weight: 201lbs
Citizenship: Filipino
Language/Dialect: Bisaya, Tagalog, & English
CHARACTER REFERENCES:
Katherine Jane Paulines
Team Manager, Stream/Convergys Philippines, SiriusXM Dept-
Rhodora Sadac
Operation Manager, Stream/Convergys Philippines, SiriusXM Dept-
Mark Gepila
Team Manager, Stream/Convergys Philippines, SiriusXM Dept-
