Aleinmar Lwin

Aleinmar Lwin (Elena) Room No. 195/829, Building B, Ideo O2 Bang Na, Bang Na Tai, Bang Na, Bangkok, 10260 Contact no. Whats app Line ID : - : - : alm_elena - PROFESSIONAL SUMMARY Over a 4 year career in logistics & supply chain area, I have played an essential role in developing and improving a wide range of operations and customer services across different industries and business models, from eCommerce supply chain to shipping industry & supply chain, where I have found my biggest passion. The motto that has driven my work all these years hasn't changed: Paying close attention to user feedback, spotting user behavior patterns, and the sole reason we are in business is to make life less difficult for our clients. ACADEMIC BACKGROUND Bachelor of Engineering WORK EXPERIENCE (Port & Habour Engineering) Myanmar Maritime University Transport Analyst Shop.com.mm, Myanmar (Daraz) Mar/2019 – Nov/2019 Shop.com.mm is the one of the largest e-commerce company in Myanmar. At their operation department (main hub), as a transport analyst for 3PL & transport department, I have mainly assigned for focusing on: Managing daily operations through the TMS (Transport Management System). • Analyzing 3PLs performance on daily basic. • Reporting B2C performance of 3PLs directly to line managers and COO. During this period, we have successfully driven on 3PL performance which we can increase delivery rate by 10%, contributing to customer satisfactory. May 2018 CERTIFICATIONS • Business Process Owner Dec/2019 - Mar/2020 After 4 months in transport department, I have been offered to the position of BPO team where as a team member, I : Professional Diploma in Logistics & Supply Chain Management (OTHM) (UK) – May 2019 International Benchmark College (MMI), Myanmar Diploma in English Language – April, 2016 • • • • • • • Work on system of the new projects from regional Team. Constant evaluation/monitoring of 3PL Processes and performance – developing ideas to support continuous improvement and operational efficiencies. Participate in all budget and forecast activity related to 3PL Operations Coordinating all marketing campaigns for the vertical with the Ops. and Marketing teams Resolve any arising problems or complaints, related with system, operational issue & after-sale services. Works within defined processes to determine root causes for noncompliance and recommend changes for improvement Measured performance for all operational departments and proposed to improve user experience and the main business KPIs SEAMEO CHAT, Myanmar Customer Service Agent (Export) A.P.Moller Maersk I joined Maersk company as a customer service agent (export) in Ocean (carrier department) where I : • • • • • • Process export booking acknowledgement within leadtime Provide customer support for export shipments and advise various country customary rules and regulations Handle all customers' enquiries timely and effectively with email, chat, and phone customer support. Build customer relationships and be curious about customer business needs to better serve them and identify new business opportunities Support the digitization agenda by positively influencing customers’ uptake of new e-features Conducted customer satisfaction surveys (such as CSAT, NPS, etc) and presented results to the area. Care Business Partner (Export) A.P.Moller Maersk Mar/2022 - Dec/2023 After 2 years in the customer services team, where I learned a lot, my position was upgraded to Customer Care Business Partner, where I acted as a key contact point for particular garment account customers : • • • • • • In Charge of Bookings (FCL & LCL), Export Documentation & Processes Handle related enquiries on local export shipments such as (requirements on DG shipments, OOG shipments, Detention in transit bookings) Daily or weekly follow up, to review performance and improve relationship with client Key contact point to solve all issues related Exports cargoes including invoicing, payment and system updates. Take responsibility for implementing new projects of handled accounts, implementing joint project with other functional teams Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements, and identify root causes if expectations are not met During the period, I have successfully achieved from Winning customer centricity award for taking care of the customers. Also successfully onboard other crossfunctional teams about CS team functions & systems related and focusing on market share of the business and collecting data on business share from customer within the market. Furthermore, to understand more on customer business & adhere more knowledge on supply chain area, I have acquired the position of Cargo Planner of one particular client; where I learned to work on : • • • SOFT SKILLS Mar/2020 - Mar/2022 Co-ordinate with vendors and track the cargo inventory at the warehouse Plan the cargo according to client’s rules & regulation and plan the routing which compiles carrier and route assignments. Tracks, traces, and updates the status of shipments to key client managers; ensuring the accurate and timely management, planning and delivery of orders to our customers' sites. • Strategic planning • Problem solving & organizational skill • Project scheduling • Microsoft excel • Quick learning & positive attitude Other Info Nationality – Myanmar Availability – Can join immediately