Objectives
To strive for Excellence with dedication, focus, proactive approach, positive attitude and passion and to utilize my knowledge and skills in the best possible way for the fulfilment of organizational goals.
Work Experience
2016- Present: Customer Service Representative (Digicel Headquarters, 14 Ocean Boulevard )
Handling and resolving customer complaints.
Managing customers’ accounts by undertaking a consultative approach and seek referrals.
Follow up on customers’ interactions.
-: Customer Service Representative (FullGram Solutions, 12-14 Oxford Terrace, Kgn)
Handling and resolving customer complaints.
Managing customers’ accounts by undertaking a consultative approach and seek referrals.
Follow up on customers’ interactions.
-: Accounting Clerk (Novelty Trading Company Ltd, 53 Hanover Street, Kgn)
Verifying the accuracy of invoices, accounting documents or records.
Update and maintain accounting journals ledgers and records.
Compile data and prepare reports
-: Library Assistant (Highgate Branch Library, Highgate St. Mary)
Lend and collect material from patrons.
Register patrons to borrow materials from the library and answer to their queries.
Education
Marymount High School (6TH Form-
Marymount High School-
Highgate Primary and Junior High School-
CSEC: English A (2), English B (2), Integrated Science (2), Information Technology (2), Mathematics (3), History (3), Geography (3)
CAPE: Communication Studies (4), Caribbean Studies (4), Sociology Unit1 (5), Sociology Unit2 (4), Law Unit1 (5)
Awards & Other Interest
Digicel Headquarters
Great achievements on DPR for several months with the last 4.09
Customer commendations & Call of the week
Sacred Heart Roman Catholic Church
Past Secretary of Youth Group
Past Youth Representative on church committee
Marymount High School
Member of Catholic School’s Cluster Club
Member of school dance group and school choir
Trophy for average over 70% and graduating with top average in Visual Arts
References
References are available upon request
