Aldwin Sumalabe

I am a detail-oriented and dedicated professional with hands-on experience in customer service, data entry, and Amazon product research. I have developed a strong ability to manage multiple tasks efficiently, maintain accuracy under pressure, and deliver high-quality work that supports business growth and customer satisfaction. My goal is to contribute to a team that values reliability, quality results, and long-term success.

As Customer Service my responsibilities are:

• Handled customer inquiries through email, chat, and phone with professionalism and empathy.
• Resolved issues related to orders, returns, and product information efficiently.
• Maintained a high level of customer satisfaction by providing accurate and timely support.
• Recorded customer feedback to help improve products and service processes.
• Collaborated with team members to enhance customer experience and workflow efficiency.

As Data Entry Specialist my responsibilities are:

• Entered, updated, and verified large volumes of data with speed and precision.
• Organized and maintained digital records and databases to ensure data accuracy and completeness.
• Created and managed spreadsheets and reports for internal tracking.
• Ensured confidentiality and accuracy in handling sensitive information.

As Amazon Product Researcher my responsibilities are:

• Conducted in-depth product and market research using tools SAS and Keepa.
• Identified profitable products, niches, and trends aligned with client goals.
• Analyzed competitors’ pricing, reviews, and sales performance.
• Created detailed reports with data-backed insights to support purchasing and listing decisions.
• Monitored product listings to maintain optimal pricing and ranking.

I combine analytical thinking with customer empathy — ensuring not only accurate data and smart business decisions but also excellent service experiences. My reliability, attention to detail, and proactive approach help teams operate smoothly and clients achieve their goals.