ALDRIN
COLOMA (CSSGB)
THE ROCKSTAR VA
Results-driven Virtual Assistant with over 14 years of experience in managing
operations, improving efficiency, and supporting business growth. Skilled in
implementing strategies, streamlining processes, and fostering teamwork to enhance
productivity. Strong ability to ensure clear communication across departments and
deliver measurable results in fast-paced environments. Experienced in team
leadership,
project
management,
and
performance
optimization,
with
commitment to continuous improvement and exceeding business goals.
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER - CLIENT SUCCESS
Global Choice Solutions
March 2025 - September 2025 (Project based)
In this project-based role, I am responsible for overseeing day-to-day business
SKILLS
operations to ensure efficiency, consistency, and alignment with organizational
objectives. I contribute to recruitment efforts by assisting in candidate
selection and onboarding processes. I manage payroll processing, ensuring
accuracy and timely completion. To support team growth, I conduct regular
coaching sessions with virtual assistants, fostering professional development
and improving performance. Additionally, I monitor task progress and analyze
key performance indicators (KPIs) to drive productivity, optimize workflows,
and identify opportunities for operational improvement.
VIRTUAL ASSISTANT - OPERATIONS MANAGER
My Freight Staff
May 2017 - Dec 2024
Managed daily logistics operations, including task delegation, performance
tracking, and process optimization. Supervised a team of Logistics Coordinators
to ensure compliance with company standards and client requirements.
Monitored and coordinated shipment activities to ensure timely deliveries and
high customer satisfaction. Provided quotations and led price negotiations to
support cost-effective logistics solutions. Directed the movement, storage, and
distribution of supplies, including route planning, budget analysis, and shipment
processing. Implemented performance improvement initiatives that enhanced
team productivity and reduced operational errors by 20%. Played a key role in
business development efforts, driving new client acquisitions by delivering
reliable service and strengthening client relationships.
a
OPERATIONS MANAGER - CLIENT RELATIONS
Latreia Prime Solutions, Inc.
Aug 2014 - Nov 2016
Oversee daily operations to ensure efficient and high-quality service delivery.
Lead Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR) with
senior management to align performance with strategic goals. Monitor agent
performance and key performance indicators (KPIs), setting clear performance
targets to drive accountability and results. Design and implement training
BS MARKETING MANAGEMENT
programs for new hires and ongoing staff development to maintain high service
standards.
Foster
a
positive
work
environment,
promoting
employee
engagement and morale. Assess staffing requirements based on service hours
and call volume trends to ensure optimal coverage. Collaborate with senior
leadership on strategic initiatives and client relationships. Ensure compliance
with safety regulations and continually evaluate training effectiveness to
support operational excellence.
CERTIFICATION
CUSTOMER FINANCE SERVICES SPECIALIST - SPRINT ACCOUNT
Afni, Inc.
Nov 2013 - Jun 2014
Served as the primary point of contact for customer inquiries related to billing,
pay ments, account balances, and transaction discrepancies. Delivered prompt,
courteous support through phone, email, and in-person channels to ensure a
pos itive customer experience. Accurately processed payments, refunds,
adjustments, and rebates in compliance
with company
policies and
procedures. Handled real-time billing support for Sprint customers, resolving
disputes and addressing concerns with professionalism and efficiency.
TECHNICAL SUPPORT ASSOCIATE - XBOX ACCOUNT
Convergys
Sep 2010 - Mar 2013
Acted as the primary point of contact for customers seeking technical
assistance via phone. Listened to customer concerns, accurately diagnosed
technical issues, and provided effective troubleshooting steps to ensure timely
resolution. Delivered clear, patient, and professional guidance throughout the
support process to maintain a high level of customer satisfaction. Resolved
hardware and software issues related to installation, configuration, and
compatibility. Provided over-the-phone support for Xbox 360 and Xbox 360S,
including
gameplay
assistance,
accessory
ordering,
and
system
troubleshooting.
CORPORATE PLANNER
Metropolitan Waterworks and Sewerage System
Apr 2008 - Jun 2010
Develop, implement, and monitor strategic and operational plans to ensure
alignment with organizational goals in the water utilities sector. Conduct
analysis of regulatory trends, customer feedback, and operational capabilities to
support informed decision-making and sustainable service delivery. Collaborate
with engineering, operations, finance, and executive leadership to drive
strategic
initiatives
focused
on
infrastructure
improvement,
resource
optimization, and environmental compliance. Track the progress of key
initiatives, identify risks or barriers, and recommend data-driven solutions.
Prepare and present detailed reports, dashboards, and presentations to
communicate performance metrics and strategic outcomes to stakeholders.
