Aldrich Galendez

ALDRICH B. GALENDEZ Virtual Assistant, Administrative and Customer Support PROFESSIONAL CAREER Consultant/Retention Specialist Telstra Powered by Teletech | Nov. 2017 - April 2019 Personal Profile I am a detail-oriented Virtual Assistant and Customer Support Specialist. My knowledge and experience in customer interaction, administrative support and customer sales allows me to produce quality end-result for any project assigned to me. Areas of Expertise - Email Handling - Data Entry and Research - Audio Transcription - Appointment Setting - Flight booking - Data Organizing - Administrative Tasks Contact Mobile: - Email:-Skype ID: galendezaldrich Responsible for billing inquiries Handled order processing (which included order tracking, cancellation, and point-of-sale disputes) Processed contract renewal and cancellation Tasked with appointment setting, email communication, and customer service request Acted as a retention specialist QuickBooks Level II Support Convergys Philippines | September 2016 - August 2017 Tasked in downloading and installing QuickBooks Pro/Premier Assisted customer in file restoration Helped users in setting-up QuickBooks multi-user access Created checks and paid bills, Customized report and processed direct deposits Also responsible in tax calculation and tax adjustment Virtual Assistant Upwork | February 2019 - May 2019 Responsible for data research and data entry Qualified and reached out to influencers Handled e-mail communication with the influencers Monitored few social media account's growth EDUCATIONAL BACKGROUND Bachelor of Science Major in Accountancy Bohol Institute of Technology International College | 2012 - 2016 A member of JPIA (Junior Philippine Institute of Accountants)