Aldrian Petteng

Aldrian “Ian” PETTENG Baguio City, Philippines Mobile #:- Email address:-Qualities:.Computer literate, Fluent in both written and oral English, flexible and can adaptto any working environment, strong skills in time management, prioritizing tasksand meeting deadlines, natural ability to work both alone and as part of a team. SKILLS AND TASKS PERFORMED: Ø Excellent verbal and written communications skills Ø Excellent Customer Service Skills (Phone, email and chat) Ø Schedule and Appointment Setting Ø Data Entry Ø Google Drive Ø Microsoft Office Ø Monitor website and assist potential customers with questions and concerns. Ø Organize leads, manage deals and updating database using different softwares. Ø Monitor, schedule and send reminders to client and team. Ø Research and Identify customer’s issue and provide proper solution. Ø Provide assistance regarding product and billing concerns. Ø Research and process misapplied and reapplication of payments. Ø Offer/Up-sell products and/or services. Ø Assist and provide basic troubleshooting for mobile phones and internet connection. Ø Skilled for retention and escalation request. EDUCATIONAL BACKGROUND: COLLEGE: Philippine School of Business Administration - Quezon City Bachelor of Science in Accountancy (S.Y-th yearUndergaduate WORK EXPERIENCE: Virtual Assistant March 2018 - December 2019 [Vortily - Ottawa, Presidential Properties - Ottawa, Xplornet - Canada(TIG,Digital Connect)] Teleperformance Philippines - Baguio City, Philippines November 2015 - September 2016 Customer Service Representative TELUS Philippines – Taguig City, Philippines May 2014 - December 2014 Customer Support Representative Sitel Philippines – Baguio City, Philippines November 2010 – March 2011 Technical Support Representative