Aldover Serada

I bring a diverse professional background across Customer Service, Logistics Coordination, Sales Support, and Bookkeeping.

• Worked as a Customer Service Representative in a telco BPO account, handling both inbound calls and emails.
• Managed 100 to 1500 customer emails per week, with an average email response time of 10 minutes.
• Resolved concerns related to billing disputes, service inquiries, device information, discount eligibility, and handled irate customers professionally.
• Used multiple CRM platforms such as Pipedrive, Missive, and Google Workspace to log tickets, track interactions, and collaborate with teams.
• Communication tools used included Slack, Google Chat, and Zoom.

• Experienced in coordinating service appointments, confirming schedules, and managing dispatch instructions.
• Proactively communicated with teams and customers to ensure timely execution and fulfillment of service requests.
• Skilled in resolving scheduling conflicts and ensuring smooth daily operations in a fast-paced environment.

• Supported lead qualification by reviewing applications for services such as debt consolidation, checking for eligibility (e.g., mortgage, hospital bills), and filtering out ineligible cases.
• Provided sales assistance through email and phone, giving price quotes, following up on leads, and supporting clients through the onboarding process.
• Comfortable using communication tools and CRM systems for structured and efficient lead tracking.

• Completed a freelance bookkeeping engagement prior to entering the BPO industry.
• Proficient in basic bookkeeping tasks such as recording transactions, creating financial statements, and organizing accounting records.
• Holds a National Certificate III (NC III) in Bookkeeping and is familiar with QuickBooks and Excel.
• Able to assist with reconciliation, journal entries, and preparation of simple reports—though not yet experienced with A/P and A/R handling directly.

• Highly adaptable, tech-savvy, and quick to learn new systems.
• Strong organizational and multitasking abilities.
• Dependable, detail-oriented, and committed to continuous learning and growth.
• A team player with excellent written and verbal communication skills.