Aldover Serada

I bring a diverse professional background across Customer Service, Logistics Coordination, Sales Support, and Bookkeeping.

Worked as a Customer Service Representative in a telco BPO account, handling both inbound calls and emails.
Managed 100 to 1500 customer emails per week, with an average email response time of 10 minutes.
Resolved concerns related to billing disputes, service inquiries, device information, discount eligibility, and handled irate customers professionally.
Used multiple CRM platforms such as Pipedrive, Missive, and Google Workspace to log tickets, track interactions, and collaborate with teams.
Communication tools used included Slack, Google Chat, and Zoom.

Experienced in coordinating service appointments, confirming schedules, and managing dispatch instructions.
Proactively communicated with teams and customers to ensure timely execution and fulfillment of service requests.
Skilled in resolving scheduling conflicts and ensuring smooth daily operations in a fast-paced environment.

Supported lead qualification by reviewing applications for services such as debt consolidation, checking for eligibility (e.g., mortgage, hospital bills), and filtering out ineligible cases.
Provided sales assistance through email and phone, giving price quotes, following up on leads, and supporting clients through the onboarding process.
Comfortable using communication tools and CRM systems for structured and efficient lead tracking.

Completed a freelance bookkeeping engagement prior to entering the BPO industry.
Proficient in basic bookkeeping tasks such as recording transactions, creating financial statements, and organizing accounting records.
Holds a National Certificate III (NC III) in Bookkeeping and is familiar with QuickBooks and Excel.
Able to assist with reconciliation, journal entries, and preparation of simple reports—though not yet experienced with A/P and A/R handling directly.