Aldin Ong

Aldin Ong Blk 38 Lot 6 Phase 3, Goldcrest Village Bata, Bacolod City, Neg. Occ. Philippines, 6100 ABOUT ME I’ve worked in a BPO company for 5 years and as a home based freelancer for 8 years. During those times, I have accumulated various skills in different field, which makes me versatile and broaden my scope of support. I am resourceful and work efficiently. I take online courses during my free time to increase my skills and keep me up to date with the latest trends. CONTACT-- SKILLS Web design Graphic design Administrative Drawing Technical Suport Customer Support EXPERIENCE June 2016 Present Creativehaus / Canu Group July 2014 Feb 2015 Iconicmind/Cathy’s Cleaning June 2014 Sept 2015 Microsoft Outlook Tier 2 Support July 2012 May 2014 March 2010 June 2012 April 2008 Nov 2009 Oct 2006 April 2008 Account Manager for a website and hosting company. Assist client wth their sites. Provide administrative support for Remedi.com and Bender.com. Generate monthly and weekly sales report, and staff performance. Coordinating with clients and cleaning staffs, scheduling, and handling new accounts. Provide administrative support. Assist clients that are having difficulty with their email accounts from syncing or sending out message. Assist tier 1 agent with complex issues (i.e. Bugs, errors latest releases, compatibility) Alert Solutions I provide email support for clients that are having problem HTML or CSS syntax from displaying properly. Troubleshoot issues that prevent the system from sending out mass email, fax or SMS messages. Teleperformance Technical support for Adobe. Assist client with installation, activation, troubleshooting and how-to use Convergys Technical support for Cable, and Internet subscriber Teletech Technical support for DSL subscriber Logo Design HOBBIES Digital Painting, Drawing, Cooking EDUCATION University of St. La Salle Bachelor of Science in Hospitality Management Undergraduate Colegio San Agustin-Bacolod High School-