Aldin Javier Meza Ruiz

ALDIN MEZA SALES & TECHNICAL SUPPORT SPECIALIST | QUALITY ASSURANCE | AUDITOR 16th st southwest, Managua Nicaragua 11171 |-| www.aldinmeza.pro SUMMARY Dedicated professional with extensive experience in sales, customer service, retention, technical support, and quality assurance auditing. A strong background in smart home technology, ecommerce sales, and telecommunications, with expertise in CRM systems, sales workflows, and compliance auditing. Proven ability to drive sales, retain customers, troubleshoot smart devices, and ensure operational efficiency through quality assurance. PROFESSIONAL EXPERIENCE Quality Assurance | Auditor Summit Law Partners P.C. | Jan 2024 - Present Conduct audits of case files to ensure adherence to legal regulations and Standard Operating Procedures (SOPs), identifying discrepancies and providing corrective recommendations. Collaborate with legal teams to improve workflow efficiency, ensure accurate documentation, and enhance compliance monitoring. Technical Support & Sales XGIMI & U-Tec | Jan 2023 - Dec 2023 Provided comprehensive troubleshooting support for smart home devices, assisting customers with technical issues related to connectivity, setup, and software integration. Delivered sales support by identifying customer needs, recommending suitable products, and providing guidance on smart home automation to enhance user experience. Sales & Retention Specialist Keoni | Apr 2022 - Dec 2022 Engaged with inbound and outbound customers to promote and sell products, tailoring solutions to individual needs and increasing customer satisfaction. Developed and implemented retention strategies to address customer concerns, reduce churn, and improve long-term customer loyalty through personalized interactions. Technical Support Representative Google Fiber | Jan 2021 - Mar 2022 Assisted customers with troubleshooting high-speed internet issues, providing step-by-step guidance for network configurations, router setups, and performance optimization. Delivered exceptional customer service by addressing inquiries, resolving service disruptions, and ensuring a seamless internet experience for clients. SKILLS Sales & Retention Strategies Technical Support & Troubleshooting Smart Home & IoT Devices E-commerce & CRM Systems Quality Assurance & Compliance Auditing Telecommunications & Internet Services EDUCATION Highschool Diploma Brenda Cano Torres School Diploma in CRM Management Proficient in Siebel, Dynamics 365, Salesforce, and SAP CRM for sales, service, and marketing. ADDITIONAL INFORMATION Languages: English, Spanish