Alden P Ulep

Alden P. Ulep Skills ●​ Computer Literate ●​ MS Office (Word, Excel, PowerPoint) ●​ Interpersonal Communication ●​ Good Customer Service ●​ Computer Software troubleshooting ●​ Computer Hardware troubleshooting ●​ Network troubleshooting ●​ Knowledgeable in ISO8583 ●​ EDC Products ●​ Terminal Management System Ingenico (Telium, Tetra & APOS) ●​ Castles ●​ Verifone ●​ Pax ●​ Internet research ●​ Cloud storage management ●​ CRM management ●​ Microsoft office ●​ Task prioritization ●​ Verbal and written communication ●​ Calendar management ●​ Backlink analysis ●​ Link building ●​ HTML and CSS ●​ JIRA expertise ●​ Test case design ●​ Bug reporting ●​ Quick-learning ●​ Manual testing ●​ Regression testing ●​ Defect tracking ●​ User acceptance testing ●​ Security testing ●​ Test documentation ●​ Quality assurance standards ●​ Functional testing ●​ Test planning ●​ Agile methodology ●​ Performance testing ●​ Writing test scripts ●​ New feature testing Dynamic Virtual Assistant at Pashion.dk ApS, adept in optimizing product feeds and managing Google Ads campaigns, enhancing visibility and ROI. Proven track record in software quality assurance, blending technical expertise in test planning and interpersonal skills to improve team collaboration and product quality. Passionate about leveraging agile methodology and effective communication to drive project success. Experience Pashion.dk ApS | Copenhagen Denmark March 2023 - December 2025 Virtual Assistant ●​ Set up, manage, and optimize product feeds for seamless integration with Google Merchant Center Next. ●​ Monitor and resolve product disapprovals or feed errors to ensure maximum visibility. ●​ Stay updated with changes to Google Merchant Center policies and best practices. ●​ Develop, implement, and manage Google Ads campaigns, including Shopping and Performance Max campaigns. ●​ Perform keyword research and competitive analysis to inform ad strategies. ●​ Monitor campaign performance, adjust bids, and allocate budgets to maximize ROI. ●​ Create and test compelling ad copy and visuals to improve CTR and conversion rates. ●​ Track and report on key performance indicators (KPIs) such as impressions, clicks, conversions, and ROAS. ●​ Accurately encode and maintain data in company systems or databases. ●​ Perform regular data audits to ensure accuracy and consistency. ●​ Organize and update data for e-commerce product catalogs and advertising feeds. ●​ Work closely with internal teams to gather, process, and validate data. Global Payment Asia Pacific Philippines Inc | Quezon City November 2021 - March 2023 Software QA ●​ Maintained test environments by setting up data, configurations, and tools needed for testing activities. ●​ Reviewed user stories and provided feedback to improve software quality. ●​ Conducted usability tests with end-users to gather feedback on interface design and functionality. ●​ Requirements analysis ●​ Debugging ●​ Regression testing ●​ Conducted functional, regression, integration, and ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ understanding Testing and diagnostics Testing analytics Bug tracking and resolution Test management Developing quality standards Software compatibility testing Technical support Teamwork and positive attitude Test plans and test methodologies Hardware and software configuration Problem-solving Adaptability Written communication Develop test cases Teamwork and collaboration ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ performance testing of various applications. Developed test plans and test cases based on software requirements and technical specifications. Participated in agile ceremonies like sprint planning, daily stand-ups, and retrospectives to stay informed on project progress and goals. Tracked metrics related to defect density, test coverage, and code quality throughout projects. Assisted product owners in defining acceptance criteria for new features, ensuring that user expectations are met upon release. Performed root cause analysis on recurring issues to propose improvements in coding practices or processes. Executed manual and automated tests to identify defects in software applications. Ensured compliance with industry standards like ISO 9001 or CMMI through regular audits of processes followed by team members. Evaluated new testing tools and technologies to improve efficiency of testing process. Collaborated with software development team to resolve issues found during testing. Coordinated with remote teams from different time zones ensuring seamless communication during overlapping working hours. Ingenico Solutions Philippines Inc | Makati City January 2016 - October 2021 Software QA / L2 Support ●​ Write and Review the Test Cases ●​ Contribute to the tracking and resolution of bugs ●​ Ensure product testing is completed within guidelines and according to standards ●​ Initiate, identify and implement improvements to the test processes and procedures ●​ Notify the Software Test Lead of any major issues that may be encountered during testing and log the issue to the JIRA/Confluence for the tracking ●​ Report, monitor, and respond to the issues reported in the Issue Tracking Tool in a timely manner ●​ Perform all aspects of product testing including functional, component, regression, certification, user acceptance, replication and pre production testing ●​ Manage the Terminal Manage System, and extract reports requested by client/Operations using SQL ●​ Create a guide module and train the Client, Operations Team and Service Provider ●​ Respond to all technical support inquiries pertaining to software applications functions and operation Education BS Electronics and Communications Engineering Rizal Technological University, Mandaluyong City Diploma in Electronics and Communications Engineering Technology Rizal Technological University, Mandaluyong City Certifications I hereby certify that the above information is true and correct Language English - Upper Intermediate [B2]