Alby Rundelle R. Leyva
Pasig City, Metro Manila
Value Statement: I am a resourceful, self-motivated and results driven who excels in operations and
project management. Possesses strong analytical and reporting skills to ensure all stakeholders are well
informed. Has the ability to prioritize tasks based on level of urgency. I perform well both independently and
as part of a team, demonstrating the best practices to fulfill my role and responsibilities to the best of my
abilities.
Summary of Qualifications:
1. As a Program Supervisor from my previous company, I have worked hand in hand with the
implementation team on every new project assigned to my team. This covers planning, implementation and
structuring campaigns prior endorsement to Operations.
2. I have led a team of professionals who were able to advance their status from entry level positions.
3. Certified Internal ISO Auditor in charge of assessing effectiveness of the company’s quality management
system and how it’s processes are implemented and maintained in compliance with planned arrangements.
Professional Experience
May 2018 - June 2019
Magellan Solutions
Mandaluyong, Metro Manila
Program Supervisor – Client Management, Project Management, People Management, Planning and
Implementation, Compliance to Internal Policies and ISO Standards, Reports and Analysis, Internal
and External Calibration, Capacity Management.
Ensures direct reports (Team Leaders and TL Apprentices) are meeting clients’ service level
agreement.
CRMs used:
✔ Freedcamp
✔ Autotask
✔
✔
Zendesk
Client Specific CRMs
Program & Tools used:
✔ Vicidial
✔ Zoom Meeting
✔ Skype
✔ Google Drive
✔ Zoiper
✔
✔
✔
✔
✔
Amazon Chime
Ring Central
Google Hangouts
Microsoft Office
Ascora
May 2015 - May 2019
Magellan Solutions
Mandaluyong, Metro Manila
Internal ISMS Auditor
Evaluated processes within the company based on set standandards required. I was also part of the team
who worked for the company to be ISO certified from year 2015 - 2018.
December 2014 - May 2018
Magellan Solutions
Mandaluyong, Metro Manila
Team Leader
Ensured that all direct reports are motivated and consistently hitting their targets by mentorship program,
developmental activities and coaching. As a result, I was promoted as Senior Team Leader and was able
to provide opportunities for promotions.
April 2013 - November 2014
Magellan Solutions
Mandaluyong, Metro Manila
Level 2 Agent
Held the same tasks as a Team Leader for quite some time as part of company's developmental training for
career advancement.
June 2012 - March 2013
Magellan Solutions
Mandaluyong, Metro Manila
Outbound Sales Representative
Did cold calling in the United Kingdom to inform consumers about our services and closing by getting the
required basic credit card, loan or mortgage information where I was consistently exceeding the monthly
target and conversion rate by listening to call recordings and experimenting call approaches.
Education
Year 2009 - 2010
Business Management
Recognition/Awards:
Promoted as Level 2 Agent
Promoted as Team Leader
Promoted as Senior Team Leader
Promoted as Program Supervisor
Company Loyalty Award
University of the East
Manila, Metro Manila
