Albright Dansowaa Asante

ALBRIGHT DANSOWAA ASANTE CORE COMPETENCE Customer service and public relations professional with experience in lottery, utilities, and public sector environments. Proven track record of resolving customer issues across multiple channels, enhancing brand visibility through media engagements, and supporting operational efficiency. Skilled in complaint resolution, cash handling, workflow optimization, and media content creation, with a consistent focus on building strong customer relationships and driving satisfaction. WORK EXPERIENCE Zeta Technologies Operators of Mega6 Games, an online lotteries platform offering exciting games to the Ghanaian market Customer Service & Public Relations Assistant (National Service) Sep 2024 – Present  Resolved customer issues across phone, email, and live chat channels, maintaining detailed records and ensuring high satisfaction levels.  Presented Mega6 Games TV draws, media presentations, and promotional campaigns, boosting audience engagement.  Assisted in media content creation to enhance brand visibility and customer reach.  Produced content ideas and created contents on trending topics for customer engagement.  Assisted in copywriting for fliers and artworks.  Wrote articles to be published on the websites for customer consumption and brand credibility. Ghana Water Company Limited The country’s main water distribution and delivery services provider Human Resource Assistant – (Internship) Sep - Dec 2022  Streamlined unit workflows, cutting customer wait times and improving service efficiency.  Resolved high volumes of customer complaints in collaboration with colleagues, strengthening public trust.  Enhanced transaction accuracy through meticulous verification, fostering stronger customer loyalty. National Lottery Authority The country’s official regulator and operator of lottery games Cashier (Part Time) Mar 2021 – Oct 2023    Managed daily cash transactions and reconciliations with accuracy and accountability. Negotiated and resolved customer concerns, boosting satisfaction and repeat business. Cultivated strong customer relationships through consistent, positive communication. EDUCATION University of Ghana, Legon BSc (Human Resource Management), 2021 – 2024 SKILLS Confident, dedicated to work and hard working , good communication, supportive and a good team member