Alberto Po

Alberto Carlos L. Po Qualification Highlights - Contact Address: #56 Grey st. Brgy Mojon, Felicisima Village, Malolos, Bulacan, 3000, Philippines Phone: - Experienced in customer service and technical support roles via phone, chat, and email Able to do administrative and back office functions Nine years of experience in micro business management Knowledgeable in computer software, such as, MS Word and MS Excel, and computer hardware, such as, desktop computer assembly Bilingual: Fluent in both Filipino and English Experience On-the-job Trainee - Farm assistant - Assisted the college farm with raising and maintenance of the goat enclosure Summer 2005 College of Animal Science and Husbandry CLSU, Science City of Muñoz, Nueva Ecija, Philippines Call Center Agent Email:- - Customer service Representative for AT&T Directory Assistance - Technical support Representative for Xbox Technical Support - Customer service Representative for Xbox Live Billing Support Oct 23, 2006 - May 25, 2007 NCO Group, 5/F ELJ Communications Center, ABS-CBN Compound, Mother Ignacia Street, Quezon City, Metro Manila, Philippines Online Web Categorizer Agent - Home-based agent for Esoft Philippines - Categorize websites based on content Mar 10, 2008 - Feb 21, 2009 Esoft, 1101 11th Floor, 88 Corporation Center, Valero Street cor. Sedeno Street, Salcedo Village, Makati City, Metro Manila, Philippines Micro Business Part Owner - Grew business sales through effective social media marketing, exceptional customer service, and promotion at trade expos - Resolved all issues efficiently and enhanced customer satisfaction - Manage and control quality of inventory - Keep records and database up to date - Deliver orders of institutional clients as needed - Ship client orders via established courier services Apr 2009 - Mar 3, 2017 Hookhs Shisha and Accessories, #3 San Pablo Road, Philam Homes Subdivision, West Avenue, Quezon City, Metro Manila, Philippines Seasonal Call Center Agent - Customer service representative for Amazon Customer Support - Technical support representative for Amazon Kindle Support Sep 3, 2012 - Dec 27, 2012 NCO Group, 5/F ELJ Communications Center, ABS-CBN Compound, Mother Ignacia Street, Quezon City, Metro Manila, Philippines Farm Manager - Worked on cultivation plans for crop production operations - Worked closely with employees to improve practices, techniques and safety choices, and optimizing performance - Explained and demonstrated organic farming techniques, practices and safety measures - Inspected fields for crop condition and disease - Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix Mar 27, 2013 - Sep 18, 2013, Baranggay Bued, Alaminos, Pangasinan, Philippines Real Estate Agent - Promote house and lot models to the local markets and abroad using traditional and modern methods - Liaised with customers and recommended specific house models, aligning with individual needs, requirements and specifications - Assist customers on after sales requirements May 15, 2018 - Jul 2019 Team Wellross Realty Development and Corporation, The Cabanas, McArthur Highway, Brgy Longos, Malolos, Bulacan, Philippines Call Center Agent - Customer Service Support for Coleman Consumer Care Jul 14, 2020 – Dec 29,- Intouch, 10th Floor, Cyberpark Tower 1, 60 Gen. Aguinaldo Ave. Cubao, Quezon City, Metro Manila, Philippines Education Central Luzon State University (CLSU) - Major in Agriculture, Bachelor of Science in Animal Science and Husbandry Jun 2001 - Mar 2005, Maharlika Highway, Science City of Munoz, Nueva Ecija, Philippines Certifications Technical Education and Skills Development Authority(TESDA) - Bread and Pastry Production NC II Jan 4, 2018 - Jan 30, 2018, Baranggay San Augustin, City of Malolos, Bulacan, Philippines Technical Education and Skills Development Authority(TESDA) - Organic Agriculture Production NC II