Alberto Marcial Patrimonio, Jr.
NMS-Ground Vehicle Support
- (Afghanistan)
- (Philippines)
Email:-
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Job Title: IT Technician II [December 26,2017- Present]
NMS-Ground Vehicle Support (Afghanistan)
Company Profile:
PAE has offered enduring support for the essential missions of a wide range of customers, including the U.S. government, its allied
partners and international organizations. To support our customer’s complex missions around the world, PAE’s current portfolio
includes capabilities in aviation, capacity building and stabilization, critical infrastructure, expeditionary logistics, identity and information
management solutions, integrated security solutions, test and training ranges, and training solutions; and enterprise-level technology
products and software.
Main Responsibilities:
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Receive user calls for assistance or repair; Follow up on issues to ensure timely response
Create and delete user accounts; maintain security by adding and removing users from security groups;
reset passwords; add user home directories/group membership and modified user accounts.
Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners,
and desktops; install software and configure workstations; train users in access of Windows, Microsoft
Exchange and Outlook
Provide customer service via phone and remote support; implement hardware upgrades for new or existing
office locations.
Diagnose, troubleshoot, repair software, hardware, and network malfunctions.
Log inventory hardware assets and report capital assets after installation.
Troubleshoot and provide resolution to desktop communication problems and remote system connections;
troubleshoot software, equipment errors, and coach users in correcting reported problems.
Inform and train users in equipment and software operation.
Prepare and maintain technical documentation and procedures; perform preventative maintenance and
repair hardware.
Research, evaluate, test hardware and software products, and systems solutions; install, configure and test
hardware and software, prepare reports and proposals for service.
Carry out security administration.
Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
Job Title: IT Support Specialist [ February 24,2012- December 07,2017]
Afghan National Army (ANA) Vehicle Maintenance Support Contract (Afghanistan)
Company Profile:
Afghan Fleet and Group Services (AFGS) is an Afghanistan Investment Support Agency (AISA) and Afghan First registered company
that employs a hardworking, talented, multinational team that works diligently to ensure 100% client satisfaction. ( http://www.afgs.af)
Main Responsibilities:
Network Administration & Troubleshooting
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Identify and correct problems with the network as they arise
Configure firewall for maximum security and flexibility
Server Administration
Keep server up to date and secured
Ensure backups are being performed and stored correctly
Create user accounts and manage security policies
Provide technical support for outlying sites (Afghanistan wide)
Desktop System Installation and Support
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Assist staff with various computer related questions to ensure smooth day-to-day operation of the facility
Install and set up new and rebuilt computers, including installing Windows and any necessary software.
Setting them up on the network, setting them up for backups, adjusting email client settings
Install and set up new office equipment (printers, scanners, fax machines, copiers, etc.)
Make sure all machines are properly backed up
When necessary restore a system from backup
Make sure all machines are up to date and free of viruses and spyware
o Perform minor hardware repairs (replace a hard drive, upgrade memory, etc.)
Hardware Purchase Consultation
o Assist in hardware purchase decisions
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Job Title: Senior Technical Support
Company: M1net Limited (Singapore)
Industry: Telco/ IT-Enabled Services
Company profile:
M1 is a leading provider of mobile and fixed communications services to over 2 million customers in Singapore. With emphasis
on quality, customer service, value and innovation, M1 aims to brighten lives by linking anyone and anything; anytime, anywhere.
(http://www.m1net.com.sg/)
Main Responsibilities:
o Provide Technical Support for Enterprise Clients via Phone and emails.
o Meet Service Level Agreements(SLA) for companies , multi-tasking and provide First Call Resolution
o DSL , Fiber support for Corporate Clients
o Mail servers, Data center Operations/ Collocation Services
o Understanding of the POP, SMTP,IMAP and Exchange Servers
o Managing of Webhosting and Domain Hosting (MX, DNS, SPF, PTR Records)
o Cisco Routers (Connectivity issues, Subnets, IP addressing & Understanding of the IOS commands etc.)
o Familiarity and Configuration knowledge for all the basic routers in the Market.
o Knowledge of the LAN, WAN , DSL, FIBER, Point to Point ,COLOCATION Services ,Dynamic and Static Lines Work
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Job Title: IT Support/Technology Assistant
Company: NCS PTE LTD (Singapore)
Industry:
IT-Enabled Services
Company profile:
NCS (National Computer System) is a young and energetic company, with values of commitment, responsiveness and flexibility to meet
today’s challenging environment. Established in the early 1980s and as the principal IT solutions provider to the Singapore government
in the computerization of the Singapore public administration. (http://www.ncs.com.sg/)
Main Responsibilities:
o Support for 150 users (School Environment)
o Ensure teachers know how to use available software and hardware.
o Ensure equipment is working properly.
o Administer employee accounts, reset of passwords, troubleshooting and setting up privileges and permissions on the network.
o Perform disk backups as required.
o Train users for full utilization of hardware and software.
o Provide timely resolution of computer problems by providing answers or referral.
o Evaluate hardware and software and make purchase recommendations.
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o Performing 1 to 2nd level troubleshooting for problems related to hardware/software and application system
o Perform setup and installation for hardware and software.
o Knowledge in PC cloning, migration, server administration and networking.
o Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals
o Perform basic administrative support, asset management and routine IT housekeeping services
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Job Title: Technical Support Executive
Company: Pac net Global Solutions (Malaysia)
Industry: IT-Enabled Services
Company profile:
Pacnet is Asia's leading independent telecommunications service provider with the largest regional footprint and the region's most
extensive sub-sea cable infrastructure. With presence in 14 countries, we are purpose-built to enable the world to connect Asia in
transformational ways. To elegantly bridge the national, cultural, and technological barriers that can routinely sap your momentum and
waste resources. To provide customers with an adaptive organization and infrastructure that delivers just the right mix of pan-Asian
connectivity with reliability, value and efficiency. We are now inviting great people to join our dynamic global workforce where you will
be the foundation for realizing our vision. ( www.pacnet.com )
Main Responsibilities:
o Provide Technical Support For Business manage services and premium clients via Phone and emails.
o Meet SLA’s, multi-tasking and provide First Call Resolution
o Coordinate with other departments (Provisioning, NOC, Sales, Customer Service)
o Deals with Account Managers request, complains and coordinate with the IT Support for Clients.
o DSL support for Business and Consumers
o Email Clients (MS outlook, Outlook Express, Thunderbird, Mac Mail etc.)
o Understanding of the POP, SMTP,IMAP and Exchange Servers
o Managing of Webhosting and Domain Hosting (MX, DNS, SPF, PTR Records)
o Cisco Routers (Connectivity issues, Subnets, IP addressing & Understanding of the IOS commands etc.)
o MPLS,IP VPN , Manage Connections, Wireless and LAN connections
o Familiarity and Knowledge with all the basic routers in the Market.
o Knowledge of the LAN, WAN, DSL, SHDSL, FIBER, WTX Lines , COLOCATION,DHCP, PPPoE, Bridge etc.
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Job Title: Dell Technical Senior Support Assistant/ SMB Technical Support
(DESKTOP, LAPTOP and Printer)
Company: Dell International Services, Philippines/Dell SMB
Industry: IT-Enabled Services
Company profile:
Dell International Services is the support and services division of Dell Inc., the large American computer hardware company,
with operations in India (Bangalore, Hyderabad, Chandigarh), Europe (Bratislava, Dalian), Latin America (Panama City, Morocco, San
Salvador), Canada (Edmonton) and the Philippines, (Quezon City).
Main Responsibilities:
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Premium Technical Support Account for Dell Consumer
Hardware and Software Troubleshooting
Malware and Spyware removal
Networking and File and printer sharing
OS reinstalls and software installations
System Recovery and Re-imaging
Printer Installations
Remote Access
Educational Background
Highest Education:
B.S Computer Engineering
Adamson University
Trainings and Seminars Attended Related To Target Job
CCNA v- Routing and Switching
certificate of Eligibility Civil Service Career Professional Passer- Philippines
Dell On Call New Hire Training- Dell Philippines
Verizon Online Technical Support Training- Philippines
Certificate of Completion An Executive's Guide to Security: Understanding Security Threats
Certificate of Completion Aligning Goals and Priorities To Manage Time
Certificate of Completion Security+ Objective 1.3 Bright Talk
Certificate of Completion Learning Cloud Computing: Core Concepts
Certificate of Completion Learning VoIP and Unified Communications
Certificate of Completion Office 365: Administration
Certificate of Completion Cyber Awareness Challenge
Certificate of Completion Effectively Directing and Delegating as a Manager
Ethics Compliance Training- PAE
Certificate of Training OPSEC Awareness for Military Members, DoD Employees and Contractors
Certificate of Completion The Reality of Being a First-time Manager
Dell on Call: Hardware and Software Troubleshooting, Malware and Spyware removal
Advanced Contact Solutions: Modem configuration, training for ISP includes DSL troubleshooting
West Contact Services: product training for ISP includes DSL/DSL Cable troubleshooting for windows and Mac
Modem configuration, wireless network, MAC routers (airport extreme/express)
Linksys Product Training: Linksys routers, Access points, Wireless Routers adapters, NIC card and power line
Character References:
Fulton G. M. Regnier
NMS GVS DEPUTY PROGRAM MANAGER
c. +93 -
e.-District 9, Daysabz Bakhtiyaran – Bagram Road Kabul, Afghanistan
Kamal Y. Kelly
NMS GVS PROPERTY MANAGER
c. +93 -
e.-District 9, Daysabz Bakhtiyaran – Bagram Road
Kabul, Afghanistan
