Alberto Patrimonio

Alberto Patrimonio

$25/hr
IT Desktop Support
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Silang, Cavite, Philippines
Experience:
17 years
Alberto Marcial Patrimonio, Jr. NMS-Ground Vehicle Support - (Afghanistan) - (Philippines) Email:- ==================================================================== Job Title: IT Technician II [December 26,2017- Present] NMS-Ground Vehicle Support (Afghanistan) Company Profile: PAE has offered enduring support for the essential missions of a wide range of customers, including the U.S. government, its allied partners and international organizations. To support our customer’s complex missions around the world, PAE’s current portfolio includes capabilities in aviation, capacity building and stabilization, critical infrastructure, expeditionary logistics, identity and information management solutions, integrated security solutions, test and training ranges, and training solutions; and enterprise-level technology products and software. Main Responsibilities: • • • • • • • • • • • • Receive user calls for assistance or repair; Follow up on issues to ensure timely response Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts. Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange and Outlook Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations. Diagnose, troubleshoot, repair software, hardware, and network malfunctions. Log inventory hardware assets and report capital assets after installation. Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems. Inform and train users in equipment and software operation. Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware. Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service. Carry out security administration. Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. Job Title: IT Support Specialist [ February 24,2012- December 07,2017] Afghan National Army (ANA) Vehicle Maintenance Support Contract (Afghanistan) Company Profile: Afghan Fleet and Group Services (AFGS) is an Afghanistan Investment Support Agency (AISA) and Afghan First registered company that employs a hardworking, talented, multinational team that works diligently to ensure 100% client satisfaction. ( http://www.afgs.af) Main Responsibilities: Network Administration & Troubleshooting o o o o o o o Identify and correct problems with the network as they arise Configure firewall for maximum security and flexibility Server Administration Keep server up to date and secured Ensure backups are being performed and stored correctly Create user accounts and manage security policies Provide technical support for outlying sites (Afghanistan wide) Desktop System Installation and Support o o o o o o o Assist staff with various computer related questions to ensure smooth day-to-day operation of the facility Install and set up new and rebuilt computers, including installing Windows and any necessary software. Setting them up on the network, setting them up for backups, adjusting email client settings Install and set up new office equipment (printers, scanners, fax machines, copiers, etc.) Make sure all machines are properly backed up When necessary restore a system from backup Make sure all machines are up to date and free of viruses and spyware o Perform minor hardware repairs (replace a hard drive, upgrade memory, etc.) Hardware Purchase Consultation o Assist in hardware purchase decisions ======================================================================================================== Job Title: Senior Technical Support Company: M1net Limited (Singapore) Industry: Telco/ IT-Enabled Services Company profile: M1 is a leading provider of mobile and fixed communications services to over 2 million customers in Singapore. With emphasis on quality, customer service, value and innovation, M1 aims to brighten lives by linking anyone and anything; anytime, anywhere. (http://www.m1net.com.sg/) Main Responsibilities: o Provide Technical Support for Enterprise Clients via Phone and emails. o Meet Service Level Agreements(SLA) for companies , multi-tasking and provide First Call Resolution o DSL , Fiber support for Corporate Clients o Mail servers, Data center Operations/ Collocation Services o Understanding of the POP, SMTP,IMAP and Exchange Servers o Managing of Webhosting and Domain Hosting (MX, DNS, SPF, PTR Records) o Cisco Routers (Connectivity issues, Subnets, IP addressing & Understanding of the IOS commands etc.) o Familiarity and Configuration knowledge for all the basic routers in the Market. o Knowledge of the LAN, WAN , DSL, FIBER, Point to Point ,COLOCATION Services ,Dynamic and Static Lines Work ======================================================================================================== Job Title: IT Support/Technology Assistant Company: NCS PTE LTD (Singapore) Industry: IT-Enabled Services Company profile: NCS (National Computer System) is a young and energetic company, with values of commitment, responsiveness and flexibility to meet today’s challenging environment. Established in the early 1980s and as the principal IT solutions provider to the Singapore government in the computerization of the Singapore public administration. (http://www.ncs.com.sg/) Main Responsibilities: o Support for 150 users (School Environment) o Ensure teachers know how to use available software and hardware. o Ensure equipment is working properly. o Administer employee accounts, reset of passwords, troubleshooting and setting up privileges and permissions on the network. o Perform disk backups as required. o Train users for full utilization of hardware and software. o Provide timely resolution of computer problems by providing answers or referral. o Evaluate hardware and software and make purchase recommendations. st o Performing 1 to 2nd level troubleshooting for problems related to hardware/software and application system o Perform setup and installation for hardware and software. o Knowledge in PC cloning, migration, server administration and networking. o Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals o Perform basic administrative support, asset management and routine IT housekeeping services ======================================================================================================== Job Title: Technical Support Executive Company: Pac net Global Solutions (Malaysia) Industry: IT-Enabled Services Company profile: Pacnet is Asia's leading independent telecommunications service provider with the largest regional footprint and the region's most extensive sub-sea cable infrastructure. With presence in 14 countries, we are purpose-built to enable the world to connect Asia in transformational ways. To elegantly bridge the national, cultural, and technological barriers that can routinely sap your momentum and waste resources. To provide customers with an adaptive organization and infrastructure that delivers just the right mix of pan-Asian connectivity with reliability, value and efficiency. We are now inviting great people to join our dynamic global workforce where you will be the foundation for realizing our vision. ( www.pacnet.com ) Main Responsibilities: o Provide Technical Support For Business manage services and premium clients via Phone and emails. o Meet SLA’s, multi-tasking and provide First Call Resolution o Coordinate with other departments (Provisioning, NOC, Sales, Customer Service) o Deals with Account Managers request, complains and coordinate with the IT Support for Clients. o DSL support for Business and Consumers o Email Clients (MS outlook, Outlook Express, Thunderbird, Mac Mail etc.) o Understanding of the POP, SMTP,IMAP and Exchange Servers o Managing of Webhosting and Domain Hosting (MX, DNS, SPF, PTR Records) o Cisco Routers (Connectivity issues, Subnets, IP addressing & Understanding of the IOS commands etc.) o MPLS,IP VPN , Manage Connections, Wireless and LAN connections o Familiarity and Knowledge with all the basic routers in the Market. o Knowledge of the LAN, WAN, DSL, SHDSL, FIBER, WTX Lines , COLOCATION,DHCP, PPPoE, Bridge etc. ======================================================================================================== Job Title: Dell Technical Senior Support Assistant/ SMB Technical Support (DESKTOP, LAPTOP and Printer) Company: Dell International Services, Philippines/Dell SMB Industry: IT-Enabled Services Company profile: Dell International Services is the support and services division of Dell Inc., the large American computer hardware company, with operations in India (Bangalore, Hyderabad, Chandigarh), Europe (Bratislava, Dalian), Latin America (Panama City, Morocco, San Salvador), Canada (Edmonton) and the Philippines, (Quezon City). Main Responsibilities: o o o o o o o o Premium Technical Support Account for Dell Consumer Hardware and Software Troubleshooting Malware and Spyware removal Networking and File and printer sharing OS reinstalls and software installations System Recovery and Re-imaging Printer Installations Remote Access Educational Background Highest Education: B.S Computer Engineering Adamson University Trainings and Seminars Attended Related To Target Job CCNA v- Routing and Switching certificate of Eligibility Civil Service Career Professional Passer- Philippines Dell On Call New Hire Training- Dell Philippines Verizon Online Technical Support Training- Philippines Certificate of Completion An Executive's Guide to Security: Understanding Security Threats Certificate of Completion Aligning Goals and Priorities To Manage Time Certificate of Completion Security+ Objective 1.3 Bright Talk Certificate of Completion Learning Cloud Computing: Core Concepts Certificate of Completion Learning VoIP and Unified Communications Certificate of Completion Office 365: Administration Certificate of Completion Cyber Awareness Challenge Certificate of Completion Effectively Directing and Delegating as a Manager Ethics Compliance Training- PAE Certificate of Training OPSEC Awareness for Military Members, DoD Employees and Contractors Certificate of Completion The Reality of Being a First-time Manager Dell on Call: Hardware and Software Troubleshooting, Malware and Spyware removal Advanced Contact Solutions: Modem configuration, training for ISP includes DSL troubleshooting West Contact Services: product training for ISP includes DSL/DSL Cable troubleshooting for windows and Mac Modem configuration, wireless network, MAC routers (airport extreme/express) Linksys Product Training: Linksys routers, Access points, Wireless Routers adapters, NIC card and power line Character References: Fulton G. M. Regnier NMS GVS DEPUTY PROGRAM MANAGER c. +93 - e.-District 9, Daysabz Bakhtiyaran – Bagram Road Kabul, Afghanistan Kamal Y. Kelly NMS GVS PROPERTY MANAGER c. +93 - e.-District 9, Daysabz Bakhtiyaran – Bagram Road Kabul, Afghanistan
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