Albert Viado

Albert Logronio Viado 685 B. Vizcarra St. Malibay, Pasay City Mobile No- Email Address:-,- CAREER OBJECTIVE: To further enhance my knowledge and skills so as to contribute to the organization’s growth and success. WORK EXPERIENCE: • Technical Product Consultant I June 2019 – Present o ADP Philippines ▪ Service Consultant for Talent Management Solutions products as such Compensation, Performance, Succession and LMS (learning management systems) modules of clients ▪ Troubleshoot issues and provide insightful recommendations based on client up ▪ Assist clients with setting their focal and off-cycle compensation planning (merit, bonuses, etc) and performance evaluation programs ▪ Communication Channels – Inbound calls, email and Webex (conference meeting/calls) • Home-based Customer Service Support November 2017 – November 2018 ▪ Technical Support, Customer Service and General Inquiry (Inbound Call, Email and Live Chat Support) using Zendesk ▪ Order Management and Fulfillment/Customer Information Management – using Shopify ▪ Inventory Check – using Stitchlabs ▪ Customer Service thru Facebook, Instagram and Twitter • Sales and Service Representative September 2010 – September 2017 o Convergys Services Philippines ▪ Inbound Sales ▪ Account Enrollment/Billing Adjustment/Renewals ▪ Service Renewal Quotations • Customer Service Representative June 2009 – July 2010 Aegis People Support ▪ Travel Specialist • Flight Exhanges • Rebooking Hotel Cancellation and Rebooking, • Itinerary Confirmation • Account Management/Billing EDUCATIONAL BACKGROUND: • Bachelor of Science in Business Administration – Major in Management Polytechnic University of the Philippines -) - undergraduate CHARACTER REFERENCE: • Brian Joseph Juan Operations Manager Convergys Philippines Services - • Bezah Camposano Transactional Case Manager Convergys Philippines Services - • Princess Balubar Manager -