Albert Tahaw

ALBERT B. TAHAW 1130 A Victoria de Makati Barangay Pio del Pilar Makati City 1230 Cellphone#- Email- WORK EXPERIENCE Oct 2018 – Dec 2022 TELUS International Philippines Partner Program Support (Google) Operations CSR III (Email Support) Duties and Responsibilities Assist Partners regarding issues they encounter that affect their reseller status. Provide resolution to Partner’s concern in regards to their partnership. Give helpful links to Partners about the updated promotions and options. Furnish information to Applicants on how to become a Partner. July 2015 – June 2018 Global Access Marketing Operations Head Duties and Responsibilities Managing a team of center representatives directly and directing their activities for the achievement of targets and goals Managing the overall performance analysis of existing lists and programs. Developing and supervising a team of representatives and preparing their performance reports. Developing new lead targeting schemes, and scripting for the optimization of existing programs. Monitoring team performance to ensure that the goals are met and supporting center quality and training efforts. Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes. Identifying and articulating reporting requirements, which include targets, specific data, and anticipated outcomes. Identifying, recommending, and supporting the implementation of various programs for improvement. Writing and conducting performance evaluations, making employment decisions, and setting up performance goals and targets for assigned teams. Promoting a sales culture that encourages and ensures staff satisfaction. Provide assistance in the selection process by screening applicants' resumes. check references and credentials to ensure they are genuine and in good order. Conducts new employee orientation and apprises employees of benefit options. Coordinate manpower planning process and maintain manpower records. Prepare a database of applicants and their resumes for future reference. May 2010 – May 2015 West Contact Service, Inc. Technical Support Representative Duties and Responsibilities Customer service: a. Establish satisfaction for every customer. b. Assist customers with all of their concerns regarding their account and service. c. Activating accounts, adding/removing features, and managing their account. d. Explaining features and services. e. Explaining bill charges and fees. f. Checking on the status of customers’ orders. g. Saving account from disconnection. Technical support: a. Troubleshooting phones. b. Escalating issues with phone services. c. Assisting customers with managing their phones. d. Resetting features. e. Provisioning phone services. Saves/Retention Support: a. Establish customer satisfaction. b. Explain the customer’s benefits for keeping the service. c. Provide options wherein they can easily manage their account. d. Provide retention offers to save the account. February 2006 – February 2010 Philippine Prime Meat Marketing Corporation Outlet Supervisor Monterey Meat Shop Duties and Responsibilities Directs, coordinates, and controls the Meat shop operations with regard to: a. Receipt of quality products. b. Storage of products. c. Meat transformation. d. Inventory of direct and indirect materials. e. Display and sales of the products. f. Ordering of products and other supplies. g. Pricing and promotion recommendation and implementation. Regularly monitors the performance of the meat shop against plans and performance standards in terms of: a. Volume, selling prices, and revenue. b. Fixed and variable expenses. c. Gross contribution. d. Service level. e. Quality products, services, and cleanliness standards. Responsible for the opening and closing of the meat shop. Ensure that the weighing scales are properly calibrated before the meat shop opens. Monitors the sales of all meat shop products. Requisition products, office supplies, and packaging materials. Directs and supervises the monitoring of proper display, completeness of range, and quality of stock in the display area; initiates improvement in the presentation of merchandise. Supervise the conduct of physical inventory of: a. Product in the main storage area, in transit, and display area. b. Packaging materials and other supplies in the dry goods stockroom. Monitor stock movements and keeps abreast of possible new product lines to increase sales. Reconciles manual sales data with supermarket sales data. Analyze deviations, pinpoints areas for improvement, and directs the appropriate course of action to ensure a prompt and proper solution to problems. Ensure that high sanitation and hygiene standards are maintained inside the meat shop. Directs guide and motivate staff directly supervised and evaluates their performance. Performs various administrative functions within established limits of authority such as the supervision of the inventory count, review and approval of transactions, disbursements, and requisitions. Approves the following subject to company policies: a. Leave applications, overtime, and day-off of meat shop personnel. b. Disciplinary action for meat shop personnel. Exercises direct and indirect administrative control over meat shop personnel in all matters pertaining to work performance, staff appraisal, attendance, discipline, safety, and enforcement of meat shop rules and regulations. Prepare an annual sales budget for the meat shop. Monitors budget performance and conducts variance analysis. Review area performance vis-a-vis competitors’ activities and performance. Monitors market supply, demand, and price trends for the efficient formulation of strategies to attain company targets and objectives. Review and schedules manpower assignments per outlet to attain the optimum ratio of regular employees vis-a-vis contractual. Monitors labor utilization to identify an optimum number of staff. Prepare and analyzes monthly Shop Efficiency Reports (SER). June 2003 – January 2006 FLASH Telemarketing Solutions, Inc. Team Leader Duties and Responsibilities Duties of a Telemarketing Sales Representative: a. Conduct outbound calls that require a higher level of expertise, are non-routine, and may require deviation from the standard scripts and procedures. b. May also promote products and services. c. Record the outcome of outgoing calls. d. May assess needs and suggest/promote alternative products/services. Assist in People Management/Supervision: a. Assist supervisor with the management of daily activities over a group of agents or similar positions. b. Recognize recommend areas needing improvement. c. May assist in scheduling and coordinating team activities. d. May provide input into performance appraisals but not necessarily conduct performance appraisals. e. Provide direction and guidance to less experienced team members. f. Accomplish other related tasks that may be assigned by the supervisor. March 2000 – April 2003 TPG Corporation Logistics Specialist General Sales Logistics and Administration Department Business Development Division Duties and Responsibilities: Be a tool for upgrading the physical image of the branches. a. Upgrade the signage of the branches. b. Standardizing the color scheme and furniture of the major branches. c. Conduct ocular visits to branches. Cater to the physical needs of the branches. a. Assessing all requests depending on the annual budget and branch classification. b. Prepare/Process Requests for Authorization of Capital Expenditure (RACE) and Purchase requisitions coming from the branches. c. Collate and process requests for car repair and maintenance, service vehicle of branches, and regional offices. d. Process the paper for branch transfer/opening. Monitor all requests for sales/office supplies of the branches monthly and quarterly. a. Centralize all supplies requested by branches to regional offices. b. Create a schedule/allocation of sales supplies in accordance with the branch classification every quarter. Update and maintain branch profile and other relative information annually. a. Coordinate with branches, head office divisions, departments and others for information. b. Collect relative materials for references. EDUCATION BACKGROUND POST GRADUATE: JOSE RIZAL UNIVERSITY Shaw Blvd. Mandaluyong City Bachelor of Laws (L.L.B.) 2002 to 2003 COLLEGE: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Bicutan Taguig Bachelor in Business Administration, major in Management SECONDARY: SOUTHEASTERN COLLEGE Pasay City VOCATIONAL: SAN ILDEFONSO PARISH TRAINING CENTER Basic Computer Programming Makati City PERSONAL DATA Date of Birth:May 25, 1975 Place of Birth:Makati City Sex:Male Civil Status:Married Name of Wife:Grizzlyn Olaño Tahaw Height:5’8” Weight:150 lbs. Nationality:Filipino Name of Father:Rodel N. Tahaw Name of Mother:Alice B. Tahaw Age:48 Languages Spoken:Filipino and English