Albert Ray Robillos Velazquez

ALBERT RAY VELAZQUEZ CSR/TECHNICAL SUPPORT PERSONAL PROFILE I have been in the Customer Service industry for 9 years with experience in telecommunications, billing, and technical support. CONTACT ME AT 3 D S. Guzman St., Brgy. Balong-Bato, San Juan City, Metro Manila 1500-- SKILLS SUMMARY Phone call handling Email handling Organizational skills Tech-savvy WORK EXPERIENCE Customer Service Representative/ Technical Support Representative Alorica | July 2012 - April 2022 Manage large amounts of incoming phone calls Identify and assess customers’ need to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies EDUCATIONAL HISTORY St. Mary's College of San Juan AWARDS RECEIVED B.S. Nursing - Graduated 2007 San Juan City Top Rep site-wide 2019 & 2021 Our Lady of Fatima University B.S. Nursing Quezon City Francisco Homes Learning Academy Highschool San Jose del Monte, Bulacan